Luísa Muniz Email & Phone Number

• Responsible for retention of over $1.6M of business annually by building and maintaining relationships with clients.• Book of Business focused on mid-market and enterprise customers with high complexity and in a fast-paced startup environment.• Routinely exceeds retainment KPIs and monitors account activity to strategically prevent churn and maintain accounts during renewals. • Trains and onboard new customers utilizing Risk and Compliance SaaS solutions.• Builds customer accounts with some of North America’s largest real estate and construction management companies and turns customer feedback into results and meaningful resolutions. • Leads business strategy reviews with customers and stakeholders while proactively presenting solutions to improve efficiency, accuracy and risk transfer.• Collaborates cross-functionally with product, sales, marketing, support, accounting, and operation teams to troubleshoot customer challenges effectively.• Actively develops extensive product and industry-specific knowledge and assists customers withinsurance-related and technical inquiries while assessing areas of improvement for the software.

Itabuna E Região, Brasil

- Marketing and Commercial Director in the chocolate start-up, Benevides Chocolates Finos. Responsible for all brand representation both in Brazil and internationally as well as managing stakeholders, customer relationships, brand innovation, growth strategies, and social media.- Global representation in events to drive sales and overall relationship management with stakeholders. Increased the brand’s overall impact and visibility in a short period by partnering with the main international festivals and awarding institutions with the highest prestige in the first two years.- Managed a CRM strategy in a highly competitive field to ensure revenue retention as well as an overall understanding of customer needs and best practices.- Achieved a target to double the revenue target and become a regional reference for bean-to-bar craft chocolates.

Ilhéus E Região, Brasil

- Managed projects related to leadership programs for global citizens and local trainees ensuring that KPIs were met and organizational values were streamlined. Worked with different teams to address cross-functional solutions.- Responsible for sales targets and overall strategy for partnerships.- Designed experiences and ensured that the appropriate tools were being used throughout a project until completion.

Ilhéus E Região, Brasil

Directed Project Development and Management, Internationalization techniques workshops, Event Planning, Consulting Services and translation and interpretation in English, French and Spanish for companies interested in trading or exportation.

Graduated In International Negotiations, Ciências Sociais

Bachelor's Degree in international business affairs focused on business management and innovation, marketing and related support services..

Bacherlor'S Degree In International Negotiations, Bu

Exchange Programme from a partnership between UESC and Université de La Rochelle. While attending, I had the opportunity to learn.