Luis Angel Gil-Rivera, Mba Email & Phone Number

Puerto Rico

San Juan, Pr

San Juan, Pr

• Support & coordinate the IT Security team in daily tasks which includes but is not limited to prioritizing changing incidents, investigating and troubleshooting.• Process IT Security related requests ensuring confidentiality, integrity and availability of information.• Collaborate with peers to add to the collective innovative thinking that can drive new ideas.• Create documentation and planning for all security-related information, including incident response and disaster recovery plans.• Document security breaches to identify the root cause and define a remediation plan.• Serve as SME within IT security projects and perform IT Security operational defined processes.• Identifies opportunities to reduce risk and documents remediation options regarding acceptance or mitigation of security related scenarios.• Support Change and Incident Management Teams with IT Security Requests• Review and approve IT security requirements based on bank strategic initiatives.• Request Firewall Rules for PR and US Bank divisions.• Create Process and Procedures documentation to streamline IT Security Operations.• Developed Metrics Power BI Dashboard for IT Sec Ops Team Unit.

Aguadilla, Pr

•Developed Standard and Complex Qlikview Dashboards for Global Supply Chain Analytics•Performed Qlikview Application Testing and Tasks Development with Qlikview Management Console•Collaborated with multiple global teams to gather business and dashboard requirements•Performed Root Cause Analysis between Finance, Supply Chain and Self-Service Data Sources•Supported internal users by troubleshooting Vertica, Hive, FTP and Order Book Data Refresh issues, answering customer emails and interfacing with the Tech Direct Service Manager Help Desk ticketing system to track and resolve customer issues.

Fairfax, Va

• Developed Reports from Credible Electronic Health Records System.• Lead the planning and creation of Business Intelligence Views, KPI, Dashboards and Scorecards.• Prepared division data analysis for the PATH Homeless Program to facilitate accurate and timely reporting to Virginia State• Supported internal users by troubleshooting Credible Data issues, answering customer emails and, interfacing with the VMware's Service Manager Help Desk ticketing system to track and resolve customer tickets.• Developed an InfoPath form for Division Wide Report Request.

Rockville, Md

Supported the Finance-IT Department with Active Directory and System Support Requests• Managed and Supported the Finance Active Directory Infrastructure, Drive Mappings and Group Permissions• Modified and Updated document templates for the Comprehensive Annual Financial Reports• Managed one team member providing finance systems support• Supported Windows 7/XP Operating System and Microsoft Office Applications for Over 60 Users.• Troubleshoot problems with Desktop and Laptop Computers, VPN, Java, Windows, Office, Printers and Faxes.

Aguadilla Pr

Support the Service and Design Team with Storage, Process Improvements and Reporting Requests.• Developed Reports for Capacity Management• Create, Review and Approve Infrastructure Service Requests for SAN and NAS Storage• Helped in the development phase for a New Process for Enterprise Storage Requests

Managed and Supported Data Center software and hardware operations for Policy, Awareness, Compliance, Operational Excellence and Remediation Groups, including but not limited to Windows 2003/2008, VMware ESXi 4.x, Red Hat Linux and SQL 2005/2008 Servers providing Global Services such as Policy, Remediation, Governance, Risk, Compliance and Security Exceptions Management.• Created MS-SQL and MySQL Queries and Views along with Excel Pivot tables for Security Exceptions and Remediation Systems, Monthly Metrics and Charts and Scorecards Reports.• Reduced Monthly Metrics reporting cycle by 50% and Monthly Remediation scorecard cycle by 40%.• Developed MS-SQL 2005 SQL-Reporting Web Site for EMS Reports.• Management and Maintenance of the Honeywell Global Security Awareness Web Portal and Wiki Sites.• Liaised with Applications Vendors for handling support calls, Beta Programs and Updates.• Created Documentation for Metrics Cycle Process, Server Security Certificates Renewals, Remote Desktop Connection and Backups Procedures.• Received 2 Bravo Awards for Outstanding Customer Support.Supported the Risk Management Team, including management, maintenance and configuration of McAfee Foundstone Vulnerability Management Tool Infrastructure for the discovery of Enterprise Wide Security Vulnerabilities and Threats.• Created remediation, mitigation and verification reports for the Risk Assessment Team.• Created and presented analysis and recommendations based on scanning results to the Lead Assessor.• Updated and Maintained the Risk Management SharePoint 2007 Web Site and developed an InfoPath form for Global Scanning Process Request.• Achieved 100 % Foundstone System Availability, up from 40%.• Received 2 Bravo Awards for Outstanding Customer Support.

• Developed reports using Microsoft Access, SQL, Crystal Reports and Microsoft Excel for Finance, Payroll, Manufacturing and Human Resources Departments. • Performed Data Export from Oracle Databases and BaaN ERP Manufacturing Application. • Developed Views and Query’s for Oracle Databases. • Supported project leaders in the information analysis for their Six Sigma Projects. • Actively participated in the Yearly Budget Process creating different headcount and payroll scenarios. • Performed Finance Month End Closing and Reporting Cycle. • Developed Access programs such as Inventory Count Program for Dominican Republic Manufacturing Site and Inventory Accuracy for Cycle Count Area.

Mba, Management Information Systems

Received Academic Excellence Award (4.00 GPA)

Bachelor Of Science (Bs), Computer Information Systems

Phi Delta Gamma University Softball Varsity Team Data Processing Management Association

Associate Of Science - As, Electrical And Electronics Engineering