Luisanna Granillo Email & Phone Number

As a Chatbot/IVR Business & Technology Manager at Desert Financial Credit Union, I bridge business and technology goals by designing and maintaining conversational interfaces that enhance the digital engagement and satisfaction of our members. I use my skills in user acceptance testing/coordination, post deployment validation and support, vendor management, cross-functional project teams, organizational-wide communications, training, and issue resolution to create user-friendly and interactive chatbots that provide self-service opportunities for various financial services and products.I also have a Master of Education in Learning Design and Technologies from Arizona State University, where I learned how to apply the principles and practices of learning theories to various learning contexts and environments. I have leveraged my strong foundation in educational technologies to develop a skill set in natural language processing, AI training, and crafting user-centered designs to promote intuitive experiences that resonate with users.