Luis Antonio Email & Phone Number

Longwood, Fl, Us

Sanford, Florida, Us

• SCCM Administration.• Deploy patches, software updates, custom SQL reports, and applications via MECM.• Create and update OS images.• Evaluate Manage Engine and Endpoint Central.

Jacksonville, Florida, Us

• Performed vulnerability remediation based on Nessus reports. • Deployed patches and applications via MECM. • Worked third lever trouble tickets as assigned.

Milwaukee, Wisconsin, Us

Supported end users, hardware and software for 10 locations domestically and internationally. Participated in a team on-call rotation providing 24/7 Tier 3 global support. Knowledge of SCCM capturing images, creating packages, advertisements, task sequences, operating system deployment, queries, and custom reporting. Ensured vulnerability mitigation utilizing MECM/SCCM, Qualys, CrowdStrike, Splunk, Symantec CCS and Tanium reports. Performed administration, troubleshooting, and support of LAN, operating systems, servers, and applications across 15 domains. Racked, installed, and configured servers in data center. Planed, coordinated, and executed hardware and software upgrades. Installed and maintained operating systems and related software on servers. Provided backup support/restoration utilizing Commvault. Provided database administration and technical support to end-users for multiple MS SQL databases, applications, and web sites. General knowledge of Active Directory, Security Groups, OU’s, Account Management and GPOs. Perform engineering tasks and assignments in support of business needs. Adhere to internal process and detailed procedures to support engineering functions. Work on projects and ad hoc tasks of varied scope. Attended and supported trade shows and on-site training seminars. Ensure the security and integrity of system and product solutions including compliance with client, industry engineering and information security principles and practices. Develop project plan/scope/schedule/cost/communications. Created and managed internal training documentation. Perform other duties as assigned.• Assisted with the migration of on-premise servers to Azure and ensured patching and vulnerability compliance.• Worked with backup administrator and took part in data/media backup and restore process. • Troubleshoot software and operating systems issues for servers and endpoints.• Used formalized change management and incident management process.

Managed multiple Windows servers and performed troubleshooting and maintenance of network. Installed and configured all software for office staff. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Created MS Access applications for HR related testing software.• Quickly learned and master proprietary applications.• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.

Led Information Technology team. Assigned technical projects to different team members according to area of expertise. Supervised system troubleshooting, backups, database and system recovery.• Improved productivity of Information Systems staff by providing training and mentoring.• Coordinated hardware/software conversions and upgrades as well as site moves.• Proposed and implemented network connectivity with sales offices and kept it within budget.• Worked closely with Facilities Manager on the design of new Data Processing center.• Implemented standard operating procedures for Data Processing Department such as a backup and disaster recovery plan.• Managed the resolution of client communication, data and hardware issues with technical staff.