Relations And Development Team Leader
London, United Kingdom
Leading a small team of 4 to support our Assessment Associates across all aspects of their work with Pearson. Experience included:All aspects of team leadership and managementSupporting colleagues in managing challenging behaviour / underperformance in our contractorsAdvising on and supporting team members and other departments in handling complaintsAdvising on all aspects of contractor life cycleManaging relationships with third party suppliersDevelopment of learning materials & facilitation of training sessionsManaging GDPR issues, subject access requests and other enquiries relating to contractor data and confidentialityDevelopment of processes and policy relating to all aspects of contractor life cycleWriting (& supporting the team and other colleagues) of business documentation including newsletters, letters, blog posts, emails, policy documents, process documents, how to guides for contractors, news releases, reports, learning materials and any other documentation relating to the team function