Luisa P. Email & Phone Number

Calabarzon, Philippines

• Same job role from Infosys under escalations
• Handled customer complaints professionally and effectively to prevent escalation and ensure customer retention
• Acted as an escalation point for complex customer inquiries and complaints
• Maintained proper documentation of all security incidents, including detailed incident reports and incident logs
• Collaborated with cross-functional teams to develop and execute customer incident response plans, resulting in quicker resolution… Show more Same job role from Infosys under escalations
• Collaborated with cross-functional teams to develop and execute customer incident response plans, resulting in quicker resolution times

Taguig, National Capital Region, Philippines

• Handled customer complaints professionally and effectively to prevent escalation and ensure customer retention
• Acted as an escalation point for complex customer inquiries and complaints
• Maintained proper documentation of all security incidents, including detailed incident reports and incident logs
• Collaborated with cross-functional teams to develop and execute customer incident response plans, resulting in quicker resolution times
• Monitored and maintained the service desk… Show more
• Monitored and maintained the service desk ticketing system, ensuring all tickets were responded to in a timely manner Show less

Cater complaints of guests from hotel staysCheck ongoing cases called in by guests

Makati, National Capital Region, Philippines

• Created and maintained detailed network documentation, including network diagrams and device configurations
• Monitored network performance and identified possible threats using network analysis tools
• Performed network troubleshooting to identify and resolve network-related issues
• Installed, configured, and maintained software applications, resulting in improved system productivity and efficiency
• Developed and implemented secure access controls and monitoring policies to… Show more
• Developed and implemented secure access controls and monitoring policies to protect sensitive data Show less

• Developed and implemented a comprehensive design verification and validation plan that ensured system requirements were met according to industry standards and customer specifications
• Conducted data entry and verification to ensure data accuracy and completeness
• Assisted in developing and implementing internal control procedures to improve operational efficiency and reduce fraud
• Performed a comprehensive review of financial statements and internal controls, resulting in a… Show more
• Performed a comprehensive review of financial statements and internal controls, resulting in a reduced risk of fraud and errors
• Developed and implemented data analytics to quickly identify potential fraud and errors Show less

Anti-money laundering checking and abusive players

Ensure user satisfaction by providing responsive tech support for their internet.Checked outages and onsite tech visits for customers.Assisted with customer account care.

Healthcare Representative (Chat Support) | March 2016 - January 2017Handled accounts and checked their benefits under the Obama Care Act