Member Of Scientific Staff
International Customer Acceptance Dept. • Devise customer acceptance of new software loads at international sites (Brazil, MX) and the US• Install and test new features for DMS250 telephone switch.• Develop test process and test cases for communication protocols.• Led project Avantel (joint venture between Mexico and MCI) for 2 years.• Identify hardware issues and replace cards/fiber optics (E1, E3, OC1, OC3, and OC48),• Receive customer requests, identify problems, and report to design (CSDS)• Perform Call translations, Routing, and Patch maintenance (PRSM). • Interface with management and verification office. Exposure to VOIP.