Incident management, daily interaction with our customers (Mainly from bank sector) and supporting issues as Tier 2 role for Verint and Avaya solutions.

.- SPOC for DIGITAL stream.- Production Support Team Lead (4 - 7 members), bug fixing, coaching and setting priorities..- Production support Manager activities during weekends (on duty calls), settings priorities and tasks assignment..- Software support for AMSS (Selfservice at movistar.com.ar), OmniChannel/DIGITAL & Adobe Experience Manager, CRM/T3, AUA and Batch processes and reports..- Frequent meetings with our customer (from highly technical level to medium, including in some cases senior managers)..- Quad Play project, supporting many data migrations and software upgrades: +45 Millions subscriptions (wls, wln, corporate), HA environment, Weblogic clustered applications AMSS, CRM, OMNI/DIGITAL & Adobe Experience Manager, AUA, OMS, ABP, ESB) and Third party systems (Altamira, Comptel, e2vault, wondersoft, etc.). Highly complex and massive environment.Technologies: HTML. JAVA, JavaScript, XML, REST, Weblogic, AEM (Adobe), Oracle DBs, IDM/ISIM (IBM), Development; Eclipse (AMDOCS), Maven, Jenkins, Perforce. SQLdeveloper, HP QualityCenter, HP ALM, Troubleshooting: Log analysis, LogAnalyzer (Web & Bash), iMacros (Automated testing), Bash Scripting, SoapUI, Network troubleshooting, Wireshark, GoogleAnalytics, Grafana, HP Diagnostics y lately exploring with Dynatrace. BMC Remedy.

.- Broadcast Messaging / Equipment Identity Register (EIR) / Automatic SIM Activation / Missed Call Notification. / RT: Request Tracker..- Continual Service Improvement. Review of Service Operation processes. Incident, Problem & Escalation Management. Key measurements (KPI's) and Service reporting.

Specialist in MultiMedia Contact Centers such as.- Avaya Interaction Center (IC), Avaya Operational Analyst (OA) and Avaya Business Avocate (BA)..- Avaya Contact Center Express (CCE)..- Leadership attitude and strong customer focused skills..- Daily interaction with customers, business partners and other BBE's overseas..- High contribution in new solution documents and updating the existing ones to the global Avaya Knowledge base..- Frequent training in networking technologies, advanced troubleshooting methods/tools and other Avaya related products such as CM, AES, IVR's..- I've been in Brazil due to a technical escalation at HSBC(Xaxim).

Cisco application maintenance for telecommunication applications (Salesforce.com project). CTI adapter (Softphone) & Supervisor Desktop (agent monitoring). Technologies: Cpp, C#, XML (SOAP), ctiOS 7.5 (CISCO). Agile software development : Scrum (Stand-up meetings, PBI, SBI, Scrum task board, burn down chart) & Team Foundation Server 2010. Visual Studio 2008 and SVN.I traveled to the Head Quarters in Denver, CO to acquire knowledge on CTI applications and working with the scrum Team – 1 Month.

Main contact of the fiber optic and pressurised pipelines monitoring system of “Telefónica de España” projects at the IBM Global Delivery Center (GDC). Both projects with a Silver SLA, were in charge of the status monitoring of the fo & Submarine communications cable in the 50 states in Spain. Maintenance and development with C/C++ (multithreading, mutex, pipes, sockets), Java Applet, ProC, Corba, Bash scripting, Oracle 8.1 database in Solaris OS. I also helped other groups in the migration of application & startup of it (GSM, GPRS,UMTS) from Telefónica I+D to IBM. C/C++ SME / guidance for resources, up to 4 assigned as collaborators.Our manager introduced us to the agile concepts and then we used it in the daily stand up meetings for around 8 months.

Code C maintenance for stakes of lottery games (Quiniela/ Prode/ etc.) on platform Telesincro TMF under Multitasking System. Code migration and development functions for platform Nurit model 8320 based on ARM processor. Management of Nurit Control Center (LIPMAN Course). Hardtest, barcodes (2d5/128), dynamic menus, implementing fonts, bitmaps, Screensaver, text and Graphic printing engines. Data Compression/Decompression for Nurit System. Telephone updating of applications and parameters ABS TouchPos II. System. FontBuilder, datacapture, archive handing. Graphic Programming 3D with directFB / Opengl / glut / glui and use of Blender 3D for system POS Custom in Linux range. Installation and use of VMWare. MS SourceSafe. SQL Data Base Analyst / programmer for ON-LINE Lottery System.(SQL Server WIN2000 : stored procedures/views/tables).

Basic Programming and migration of Assembly to Language C of a VDP under Z180 System for a roulette Millenium. Token System for slot machines IGT and Konami with Microcontroller 8051. Use of MS SourseSafe, Keil y Slick Editor.

Creating and directing upgrading for the Magnetic Spectrometer Control System of the Physics Department, programmed in C language and then in Visual Basic 6 together with the associated law signal electronic design. Handling digital and analogic E/S plates, step by step engenes, electricvalves, threevalves, three-phrase engines, hightension sources, digital temperature and vacuum sensors, digitalization of curves (in C and Assembly) and handling data using ADO. Computer automation. Simulation and design with Pspice. Design of Embedded Systems with ATMEL microcontrollers of the 8051 family. Program design for data analysis. Handling electronics associated Nuclear Physics and vacuum systems experiments. Preparation and Dictating Classic and Modern Physics Experiences. General electronics, system repair.Magnetic Spectrometer Control System: Project submitted in the XXIX Annual Conference of The Argentine Nuclear Technology Association (AATN), November 19, 2002. For further information request.

Service and workstations installation, maintenance and repair (with their disc configuration in RAID 1,2,3 or 5). Installation of SCSI plates network, Hubs, Transceivers, PrintServers, Modems and Printer plates. Study of hardware features and performance (Dell, IBM, AST, 3Com, Adaptec, Mylex, Hayes, Silicon Graphics). Installation and Configuration and Configuration of IRIX 5.3 for SGI, Windows 95, Windows NT and Novell. Together with the main utilitaries for each system. Installation of Windows 95, Windows NT and Novell type networks.