Luis Armas Email & Phone Number

Canada

Workforce Planning Manager for one of the fastest-growing staff augmentation and outsourcing companies in the US. - Drove transformative process improvements, elevating the customer experience to new heights. - Implemented innovative strategies like collaborative backlogs, aligned training programs, and decision assistants.- Achieved a remarkable 25% increase in productivity, reduced operational costs, and delivered exceptional value to clients.- Forged stronger relationships and a lasting impact on the organization's growth.

Business Analyst for a top global Communication Information Solution Provider.- Played a crucial role in revitalizing the company's market share and performance. - Promoted and created data-driven strategies and implemented a business intelligence unit.- Achieved a remarkable 10% monthly sales increase and boosted productivity by an impressive 60%.- Through effective change management, transformed the sales team into a data-driven powerhouse with a 70% improvement in employee satisfaction.

Instrumental in driving the success of a Top-10 Global Telecommunications brand by holding 5 leadership roles for 13 years. Spearheaded projects resulting in over US$ 400M in sales, US$ 30M+ in savings, and a 10% increase in NPS through customer-centric improvements. Excelled in product ownership, credit risk management, and business intelligence analysis, implementing innovative strategies that revolutionized customer interaction and operational efficiency.- As a Product Owner, redefined mobile product features, achieving higher customer satisfaction through personalized billing explanations, enabling multi-channel support, and implementing customer-centric actions that led to increased Net Promoter Score (NPS) and reduced churn. Involved in numerous agile ceremonies and contributed to the success of 7 product incremental releases over 8 years.- As Credit Risk Manager utilized statistical models and scenario analyses to achieve a 17% reduction in delinquency rates for the top three most profitable products. Additionally, enhanced risk management by implementing more effective thresholds and provided training to sales and customer assistance teams on credit bureau UI implementations.- As Business Intelligence Senior Analyst saved US$2M monthly in bad debt provision expenses by identifying delinquency patterns in sales data. Achieved 20% faster decision-making through a consolidated KPI reporting system for 11 partners. Successfully reduced internet and TV installation time from 7 days to 3.5 days using SQL and data analysis to identify and resolve unfinished sales in the funnel, demonstrating strong sales process knowledge.

- Reduced the activation time by 30% and minimized customer churn rates. Saved valuable resources but also elevated the overall customer experience.- Devised and implemented a novel ticketing system, reducing response times by 40% and maximizing issue resolution rates. Improved communication and collaboration across departments, ultimately resulting in a more agile and responsive organization.- Integrated automation technologies into various workflows, decreasing manual intervention and human errors by 50%. This not only saved time but also improved the accuracy and reliability of critical processes.

Lima, Peru

Extract data from technological components for analysis, and control of the product's masic flow.

Master Of Arts - Ma, Business Digital Transformation, Master In Business Digital Transformation

Bachelor'S Degree, Industrial Engineering, Graduate

Specialization, Blockchain For Financial Services

Model Thinking