Luisa R. Email & Phone Number

Beverly, Massachusetts, US

New York, New York, US

• Collaborate with 4 other Captains and oversee 16 students through teaching sessions on essential data analytics skills, such as Excel Functions, Formulas, Vlookups & Pivot Tables, SQL, Python, and Tableau
• Help develop soft skills such as communication, teamwork, and critical thinking as well as provide insights on workplace ethics
• Support students by providing feedback, grading assignments, and assisting them during their client project

New York, New York, US

• Managed Patrick Kid’s Foundation's marketing campaign operations and analytics including paid search advertising campaign design, implementation, tracking, reporting, analysis, and optimization
• Analyzed Google Search campaign data to identify trends and opportunities for optimizing performanceReviewed company sites and advise on search strategies including keyword planning
• Maintained a very strong client relationship by delivering performance updates and addressing any concerns

New York, NY, US

• Ensuring the sales team received 100+ quality leads weekly by researching prospective leads, updating records, and reassigning leads to improve data integrity and proper lead allocation.
• Assigning sales representatives to 60+ daily attendee registrations in preparation for a major annual conference to assist the marketing events team.
• Merging data from multiple spreadsheets using advanced Excel tools to help track all customer representatives involved in the major annual conference.

New York, New York, US

• Reviewed rental assistance applications to assist people with retaining permanent housing during the pandemic.
• Analyzed 20+ applications monthly, which provided approximately $15,000 in rental and utility assistance to each applicant and escalated potential fraudulent cases to upper management.
• Contributed to the successful completion of cases by assisting a team of 8 with any questions or concerns.

Long Island City, New York, US

• Responded to 10+ daily service calls regarding elevator entrapments and mechanical issues and ensured passengers were assisted quickly.
• Tracked and initiated numerous closures of NYC Department of Building permits within an internal database and performed data entry to ensure compliance with municipal codes.

Albany, New York, US

• Inspected homeless shelters' health, sanitation, fire, and safety standards, to improve residents' conditions.
• Evaluated 45+ monthly confidential case management records and 4+ monthly building operational plans to ensure residents received the necessary services.
• Consulted with program directors to increase compliance with New York State policies and procedures.

Irvine, CA, US

• Observed CCTV cameras and monitored access control, news organizations, and government alerts of 43 Deutsche Bank facilities in North and South America to ensure business operations were not compromised.
• Served as Team Lead by helping train employees and review their assignments before submitting them to executive management.
• Coordinated with in-house medical staff, 911 operators, security supervisor, and fire safety director during medical emergencies within NYC DB facilities.

Irvine, CA, US

• Welcomed all arriving employees/guests and authorized their access to the facility while ensuring they were served quickly.

Irvine, CA, US

• Escorted contract workers to their assigned floors and patrolled designated areas for any fire safety hazards.

Data Analytics

Salesforce Administrator Career Certificate, Customer Relationship Management (Crm) Administration

Bachelor Of Arts (B.A.), Criminal Justice

Criminal Justice/Police Science