Luisa Barbosa Email & Phone Number

São Paulo, Brazil

Conducting daily meetings with development and design teams;Following up on items in the delivery process and providing visibility to items in discovery phase;Aligning with stakeholders to measure impacts and define responsibilities;Defining and building product metrics through SQL data analysis;Identifying new opportunities to be explored;Simplifying the complexities of these opportunities for handover to the technology team;Resolving bugs and mapping debts based on… Show more Conducting daily meetings with development and design teams;Following up on items in the delivery process and providing visibility to items in discovery phase;Aligning with stakeholders to measure impacts and define responsibilities;Defining and building product metrics through SQL data analysis;Identifying new opportunities to be explored;Simplifying the complexities of these opportunities for handover to the technology team;Resolving bugs and mapping debts based on Helpdesk tickets;Managing and periodically reviewing the product backlog for item prioritization and roadmap definition;Planning of initiatives for the following quarters. Show less

Conducting daily meetings with development and design teams;Following up on items in the delivery process and providing visibility to items in discovery phase;Aligning with stakeholders to measure impacts and define responsibilities;Defining and building product metrics through SQL data analysis;Identifying new opportunities to be explored;Simplifying the complexities of these opportunities for handover to the technology team;Resolving bugs and mapping debts based on… Show more Conducting daily meetings with development and design teams;Following up on items in the delivery process and providing visibility to items in discovery phase;Aligning with stakeholders to measure impacts and define responsibilities;Defining and building product metrics through SQL data analysis;Identifying new opportunities to be explored;Simplifying the complexities of these opportunities for handover to the technology team;Resolving bugs and mapping debts based on Helpdesk tickets;Managing and periodically reviewing the product backlog for item prioritization and roadmap definition. Show less

Review of the process of opening demands/Helpdesk tickets for the Product team;Management of open tickets in the Helpdesk system;Automating the allocation of demands within Jira;Monitoring metrics related to pending tickets and resolution SLAs;Analysis of recurring issues to build a backlog for the Product teams, aiming at addressing root causes of problems.

Assigned to the B2B Ops Excellence team;Participated in improvement sprints focusing on enhancing data structure and business logic of the company's customer database;Gathered stakeholders' issues to define solutions with the development team;Proposed operational enhancements based on user journey analysis.

Responsible for the end-to-end Onboarding process for top-tier schools;Conducting integration meetings, analyzing and validating databases, and migrating data to the system;Participating in improvement projects to optimize the Onboarding process;Collaborating with the Product team on the creation of automation tools focused on increasing productivity and reducing operational errors.Achievements:Developed a tool for automating Onboarding data analysis, resulting in a… Show more Responsible for the end-to-end Onboarding process for top-tier schools;Conducting integration meetings, analyzing and validating databases, and migrating data to the system;Participating in improvement projects to optimize the Onboarding process;Collaborating with the Product team on the creation of automation tools focused on increasing productivity and reducing operational errors.Achievements:Developed a tool for automating Onboarding data analysis, resulting in a reduction of time for activities execution by the team analysts;Implemented a new tool for collecting information from clients during Onboarding;Restructured the process of collecting registration data, increasing the average from 65% to 90% of collected data. Show less

Tutor for the Macroeconomics discipline in the Master's/Ph.D. program at PIMES/UFPE.

Rio De Janeiro Area, Brazil

Responsible for assisting in the planning, cost analysis, and project margin within the Business Unit;Compiled the monthly report for project result tracking;Conducted meetings with area managers to identify bottlenecks and monitor project progress;Prepared the annual budget based on inputs from managers and directors;Played a key role in the Business Unit as the main contact during the implementation of the project management module in SAP.

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

Responsible for assisting in the planning, cost analysis, and margin assessment of projects within the Business Unit;Constructed the monthly report for tracking project results;Developed the annual budget based on inputs from managers and directors;Experienced user of the SAP Controlling module.

Monitor for the Social Accounting discipline in the Economics course at UFRJ.

Rio De Janeiro Area, Brazil

Intern in the Research and Projects Department:Development of clippings of newspaper articles;Research on International Relations;Assistance in project elaboration/development focused on International Trade;Support for events with external fellows.

Rio De Janeiro Area, Brazil

Technical internship in the administrative sector:Technical documents analysis;Development of document control spreadsheets;Communication with suppliers;Communication with the company's engineering department.

Digital Product Leadership

Mestrado Acadêmico, Economics

Economics

Education record

Ensino médio-técnico em Administração