Bilingual Paralegal, Inside Sales Support Specialist
CurrentKey Responsibilities:• Screen incoming telephone calls to vet potential client inquiries before scheduling attorney-client consultations.•Vigilantly monitor and respond to all new client inquiries received via email, internet, phone, and referrals.•Promptly establish rapport with potential clients by initiating contact and building relationships. thorough follow-ups with pending inquiries to ensure no opportunity is missed.•Maintain accurate records in CRM systems and logs… Show more Key Responsibilities:• Screen incoming telephone calls to vet potential client inquiries before scheduling attorney-client consultations.•Vigilantly monitor and respond to all new client inquiries received via email, internet, phone, and referrals.•Promptly establish rapport with potential clients by initiating contact and building relationships. thorough follow-ups with pending inquiries to ensure no opportunity is missed.•Maintain accurate records in CRM systems and logs, providing real-time updates on potential client status.•Conduct potential client interviews with genuine empathy and compassion to understand their needs.•Coordinate and schedule appointments for potential clients, optimizing attorney-client meeting logistics.•Take meticulous notes during attorney-client initial consultations to capture essential information.•Collaborate closely with attorneys to facilitate the completion of initial consultation processes.•Provide administrative support to attorneys, including opening new cases and maintaining databases.•Adhere to instructions from supervising attorneys and execute tasks efficiently and accurately.•Perform various administrative tasks such as drafting emails, transcribing notes, researching legal documents. Show less