• Provided leadership/project lead skills in which my expertise was needed due to my experience working on certain applications.• Performed managerial and administrative work which included developing enterprise applications systems for national security.• Effectively met deadlines by following procedures, regulations, and policies. • Read, analyzed, and interpreted written information efficiently and translated it into training courses and guidance.• Managed stress effectively and worked in high-pressure and time sensitive environments.• Excellent communications skills, report writing skills, organizational skills, multitasking skills, proofread skills, proper English, spelling, grammar, and punctuation.

• Communicated effectively and clearly while cooperating with customers, brokers, and vendors with a positive attitude thus achieving contract retention.• Established and maintained courteous and cooperative working relationships with those encountered with.• Multi-tasked, answered telephone calls, and addressed customer service concerns and/or questions.• Interacted with users on a non-technical level to troubleshoot solutions to diagnose and recognize hardware and software errors.• Analyzed staffing projections and made appropriate recommendations to insure optimal performance.• Supported tracking and documentation of details of problems, status of service requests, and resolutions.• Engaged in help desk related duties such as creating users, resetting passwords, and assigning a level of security clearance depending on employee status.

• Developed strategies that improved operational times of airplane services increasing efficiency an productivity in the company.• Built and maintained relationships with various airline organizations, and other critical stakeholders.• Analyzed and created spreadsheets varying from staffing projections to daily schedules and duties. • Effectively met deadlines within a team environment.• Enforced workplace safety procedures while ensuring proper functionality of equipment and reported faulty equipment.• Executed and performed multiple tasks and duties simultaneously while maintaining the highest emphasis on quality.