Luis Augusto Coaguila Email & Phone Number

United States

Responsibilities:• Overseeing the efficient functioning of Enterprise Resource Planning (ERP) and Quality Management System (QMS) software. Monitoring E-Commerce and the Fulfillment System. • Implementing HR cloud software. Developing SOPs and Work Instructions. • Designing new project layouts with AutoCAD. • Research and development projects focused on supporting the company's operations and supply chain strategy, Artificial Intelligence (AI), Telehealth, and expanding E-commerce to LATAM.

United States

Responsibilities and Achievements:• Led the e-commerce platform migration for the online sale of Homeopathics and Botanical products, comprising 12k SKUs.• Redesigned a new website following account auto-assignment protocols to enhance the shopping experience. Website: https://ordercart.ohmpharma.com• Design and implement an agile label printing system with a database (12k SKUs for Remedies, Potencies, Forms, Tinctures, etc.)• Redefined the fulfillment workflow and implemented a verification/control system through barcode and QR code scanning.• Oversaw compliance and continuously upgraded the e-commerce and fulfillment system.• Implemented tools to optimize the shopping experience, customer service, and resolution of customer issues, ensuring satisfaction.• Monitored and controlled E-commerce and Fulfillment KPIs.• Documented work instructions and conducted regular training sessions with the fulfillment and customer service teams.

United States

Responsibilities and Achievements:• Leader in the implementation of ERP/MRP software for the logistics and manufacturing system of Botanical and Homeopathic products.• Designed and developed procedures for material requirements planning, purchasing, receiving, incoming inspections, inventory, job orders, and shipping.• Constantly train ERP users and document standard procedures (SOPs).• Support the QA team in integrating a QMS (Quality Management System) into the logistics procedures.• Responsible for managing and overseeing the compliance and continuous upgrade of the purchasing, inspection, inventory, and manufacturing system.• Implemented Microsoft tools to optimize personnel time and productivity.

Chorrillos - Lima - Perú

Responsibilities:• Plan and control import procedures, managing relevant Incoterms (e.g., EXW, FOB, CIF). Coordinate with international freight forwarders, port warehouses, and customs brokers to optimize logistics costs.• Manage SAP/MRP System to plan the production and procurement.• Design and implement logistics key performance indicators (KPIs).• Minimize supply chain risks and ensure compliance with quality systems (ISO 9001, GMP, GDP, OSHA). Participate in continuous improvement committees and industrial safety.

Chorrillos - Lima - Perú

Responsibilities:• Develop and update MBRs and MPFs. Register, control, and report Batch Records release per Good Documentation Practices.• Assist in analyzing, designing, and implementing improvement projects for packaging procedures within the framework of GMP.

San Miguel - Lima - Perú

Responsibilities:• Conduct analytical testing of raw materials as per procedures.• Ensure GLP compliance. Maintain lab equipment for reliable results.• Collaborate with QA, Manufacturing, and R&D for quality compliance.

Lurín - Lima - Perú

Responsibilities:• Conduct in-process inspections for quality and compliance.• Participate in investigations for deviations and complaints.• Ensure FDA, GMP, and ISO 9001 compliance.• Assist in Water System Validation.