Received award from Service Manager for going Above and Beyond my job description *Manage Service team productivity through constant analysis, assessment and course correction*Prepare and review financial reports on unbilled backlog, on-time service visits and on-time renewals*Plan, execute and control assigned projects. Oversees the commissioning process to insure that it is performed in accordance with company standard practices. *Determine customer needs and match appropriate labor resources.Communicate the action plan to the customer *Drive the on time planned service contract renewal process*Using NxGen, track dispatched technicians throughout the day to maintain high productivity and cost efficiency*Works with the Service Foreman to identify team cross training and developmental needs*Develop and maintain viable long-term relationships with customers and subcontractors* Assists sales in project development efforts and perform pre-bid reviews*Review and interprets contract Terms and Conditions*Analyze financial reporting systems and project schedules to proactively address potential problems and manage risk*Investigate solutions and establishes project recovery plans*Responsible for asset management including collections, cost control, progress billings and payables

* Coordinating with the Service Ops Agent’s (SOA) scheduling of FLSP’s, places orders for materials, parts and tools. Factoring in FLSP and customer downtime, selects the most appropriate low cost delivery option and minimizes purchased parts costs. Ensures on time part delivery to job site. * Issues purchase orders as needed. Ensures material costs are posted to appropriate contract or ticket.* As a daily back up to the SOA, communicating with both customers and FLSPs regarding needs and requirements to achieve ultimate customer satisfaction. Escalates issues as appropriate.* Proactively contacts customers at 10 to 14 days from date of invoice to ensure commitment to pay. Escalates issues as needed to the SOA.* Accurately and daily posts reported service request information into a service technology system. Posted documents include daily faxes of service tickets, material purchases, and other service ticket job related transactions. Ensures FLSP’s are submitting daily.* Assists the SOA in standard or specialized billing as needed. Using billing decision input from the SOA, processes and audits service request information.* Drives the on time, PSA renewal process. Enters PSA contract information in to booking systems such as the contract booking and sales management systems. May assist management in output reporting for accurate forecasting. Proactively works with customers and sales to ensure early renewals.* Generates scheduled service visit reports and any other supporting documents or customer and value reporting required by the contract.* Works with Service Project Management to track completion of jobs and ensures warranty information is completed in the system.* Provides filing support for the Service Ops support group. Ensures that files are accurate, orderly and up to date.

Troubleshoot in-bound calls*Assist customers with the programming of Homelink system*Pre-purchase assistance for replacement parts and accessories*In charge of the Homelink web orders and Brochures

•Develop schedules•Develop new guidelines for the auditing department•Write and administer reviews•Employee Training•Monitor call service level•Develop sales strategies•Sales training