Luis Bernardo Romero López Email & Phone Number

Bogotá, Distrito Capital, Colombia

Soporte técnico especializado por teléfono, chat y remoto en aprovisionamiento y aseguramiento en redes LAN, WAN, en las diferentes plataformas en comunicación a nivel satelital en tecnologías iDirect, O3B Networks SES, ePMP radios y en equipos router/Switch, servidores, ejecución de las PEM (Puesta En Marcha) de instalación, direccionamiento, ampliación y disminución con todos los clientes a nivel nacional. Configuración y administración de equipos y usuarios de QoS (Allot), herramientas de… Show more Soporte técnico especializado por teléfono, chat y remoto en aprovisionamiento y aseguramiento en redes LAN, WAN, en las diferentes plataformas en comunicación a nivel satelital en tecnologías iDirect, O3B Networks SES, ePMP radios y en equipos router/Switch, servidores, ejecución de las PEM (Puesta En Marcha) de instalación, direccionamiento, ampliación y disminución con todos los clientes a nivel nacional. Configuración y administración de equipos y usuarios de QoS (Allot), herramientas de monitoreo (PRTG). Acompañamiento a los telepuertos a nivel nacional para mantenimientos correctivos y preventivos. Reinicio de servidores y dispositivos críticos solicitados y supervisados por el Dpto. de ingeniería. Acompañamiento a estaciones remotas de clientes a nivel nacional cuando la falla requiere de un diagnóstico o acompañamiento de ingeniería. Show less

Bogotá, Distrito Capital, Colombia

Provide specialized technical support and solution in communication failures at the satellite level in iDirect, Gilat, Newtec, Hughes and Hughesnet technologies for clients of (Americas and EMEA) in Premium, Strategic and Telecom segment; records of entry and control of applications through the CRM - SFDC system of cases; and in turn escalation of problems to Level 3 or according to the GBS workflow Manager.

Bogotá, Distrito Capital, Colombia

Recorded incidents and correlate them with the events Communicated and coordinated resolution with other support levels including third party partners and vendors.Proactive and reactive monitoring management on servers, databases, Network infrastructure.Provided information on components and services availability, capacity, and performance metrics.Checked routines and activities, such as backing up and restoration of systems

Colombia

Checked with user guides, technical manuals and support documents to research and find solutions.Collected, systematize and record problems and solutions log for use by technical support analysts. Lay out, built, test and troubleshoot electronic and electrical components, equipment and units. Performed inspections on electronic equipment and components to determine problems and need for troubleshooting• Troubleshot and repaired mechanical, hydraulic, pneumatic and electrical… Show more Checked with user guides, technical manuals and support documents to research and find solutions.Collected, systematize and record problems and solutions log for use by technical support analysts. Lay out, built, test and troubleshoot electronic and electrical components, equipment and units. Performed inspections on electronic equipment and components to determine problems and need for troubleshooting• Troubleshot and repaired mechanical, hydraulic, pneumatic and electrical systems including controls, power supplies and test equipment.• Assembled electronic systems based on established technical specifications and ensure that correlating repair and maintenance needs are fulfilled.Performed tests on electronic equipment and analyzed and interpreted test data, creating reports for review.Provided support in adjusting, calibrating and aligning components and units and recorded performance metrics. Show less

Colombia

INARCON SAS; (Engineering and Maintenance Services) Cartagena, Bolívar – Col• Communicated electronically and personally with end users experiencing problems to identify and document problem. • Checked with user guides, technical manuals and support documents to research and find solutions.• Collected, systematize and record problems and solutions log for use by technical support analysts. • Lay out, built, test and troubleshoot electronic and electrical components… Show more INARCON SAS; (Engineering and Maintenance Services) Cartagena, Bolívar – Col• Communicated electronically and personally with end users experiencing problems to identify and document problem. • Checked with user guides, technical manuals and support documents to research and find solutions.• Collected, systematize and record problems and solutions log for use by technical support analysts. • Lay out, built, test and troubleshoot electronic and electrical components, equipment and units. • Performed inspections on electronic equipment and components to determine problems and need for troubleshooting• Troubleshot and repaired mechanical, hydraulic, pneumatic and electrical systems including controls, power supplies and test equipment.• Installed, started up and shut down equipment and units to test their functionality according to company protocols.• Assembled electronic systems based on established technical specifications and ensure that correlating repair and maintenance needs are fulfilled.• Performed tests on electronic equipment and analyzed and interpreted test data, creating reports for review.• Provided support in adjusting, calibrating and aligning components and units and recorded performance metrics. Show less

Bolívar Area, Colombia

Ecopetrol S.A, Cartagena, (Oil-Gas Energy Sector) Bolívar- Col.• Received cargo and ensured timely sampling, loading, and unloading of cargo.• Used a variety of equipment to provide proper lifting, transporting and storing products.• Monitored loading and unloading of products and advised shift supervisors about safe operations. • Ensured that terminal staff is aware of safety practices and protocols and that they follow them strictly.• Aligned and set up tanks, pumps… Show more Ecopetrol S.A, Cartagena, (Oil-Gas Energy Sector) Bolívar- Col.• Received cargo and ensured timely sampling, loading, and unloading of cargo.• Used a variety of equipment to provide proper lifting, transporting and storing products.• Monitored loading and unloading of products and advised shift supervisors about safe operations. • Ensured that terminal staff is aware of safety practices and protocols and that they follow them strictly.• Aligned and set up tanks, pumps, and pipelines for product transfer purposes.• Ensured that effective coordination prevails between terminal services and barges, railcars and tank trucks.• Assumed responsibility for maintenance and repaired of terminal loading racks and equipment.• Maintained knowledge of industry terminal regulations and ensured that procedures are performed in accord with them.• Created and maintained productive relationships with all members of the terminal.• Responded to emergencies related to terminal, pipeline, rail or marine related issues.• Overseen computer inventory, control systems and pipeline product movements with SIO System.• Handled tank-gauging activities and troubleshoot faulty terminal processes.• Documented product quality, assurance information by using a series of analytic testing equipment. • Handled stock balancing and reporting activities. Show less

Bogotá D.C. Area, Colombia

Redcom Ltd, (Audit and Consulting Services) Bogotá D.C. – Col. • Inspected all procedures to ensure that they comply with safety and efficiency standards.• Supervised construction specifications and procedures and ensure that they are adhered to throughout the process.• Maintained records of upgrades, repairs and maintenance activities performed on each project.• Tested install devices to ensure that they are in good working order, ensuring their… Show more Redcom Ltd, (Audit and Consulting Services) Bogotá D.C. – Col. • Inspected all procedures to ensure that they comply with safety and efficiency standards.• Supervised construction specifications and procedures and ensure that they are adhered to throughout the process.• Maintained records of upgrades, repairs and maintenance activities performed on each project.• Tested install devices to ensure that they are in good working order, ensuring their performance and safety.• Prepared work sites in sync with other members of the engineering team.• Elaborated chronological reports of management and results for the contractor.• Ascertained that the workplace was properly controlled and organized for workers to appropriately work in. Show less

Bogotá D.C. Area, Colombia

Tele performance, (BPO Call Center) Bogotá D.C. – Col.• Overseen the work delegated to staff members, ensuring that all is being performed according to protocol.• Selected, evaluated, and developed staff members to ensure that they work optimally.• Attended costumers calls, and provided them with the required information, according to company protocols.• Engaged customers in conversation to determined their problems and issues, and provided them with requires… Show more Tele performance, (BPO Call Center) Bogotá D.C. – Col.• Overseen the work delegated to staff members, ensuring that all is being performed according to protocol.• Selected, evaluated, and developed staff members to ensure that they work optimally.• Attended costumers calls, and provided them with the required information, according to company protocols.• Engaged customers in conversation to determined their problems and issues, and provided them with requires support.• Processed service complaints, generated issue identifications and provided customers with information on resolution timelines.• Provided support by locating the right scripts, and ensuring that they are made available to CSR. Show less

London, United Kingdom

Pret A Manger – Retailer Food – London, UK• Supported and motivated staff members on a regular basis to ensure that they perform well.• Assisted customers in finding their choice of seats and coordinated food ordering and delivery metrics. • Ascertained that all servers are positioned in their appropriate areas and gauge the need for additional staff members. • Managed and maintain safe working conditions for all restaurant workers and customers by ensuring that safety… Show more Pret A Manger – Retailer Food – London, UK• Supported and motivated staff members on a regular basis to ensure that they perform well.• Assisted customers in finding their choice of seats and coordinated food ordering and delivery metrics. • Ascertained that all servers are positioned in their appropriate areas and gauge the need for additional staff members. • Managed and maintain safe working conditions for all restaurant workers and customers by ensuring that safety procedures and protocols are adhered to. Show less

London, United Kingdom

RAC Support LTD, (Property Maintenance and Repairs) London, UK – Part-time • Maintained tools and equipment to ensure good working conditions.• Repaired CCTV cameras on site.• Attended calls from customers, and provided them with the required information, according to company protocols.• Changed parts and components which broke down and replaced with new parts.• Positioned correctly all CCTV cameras in the site for proper recording and assured all… Show more RAC Support LTD, (Property Maintenance and Repairs) London, UK – Part-time • Maintained tools and equipment to ensure good working conditions.• Repaired CCTV cameras on site.• Attended calls from customers, and provided them with the required information, according to company protocols.• Changed parts and components which broke down and replaced with new parts.• Positioned correctly all CCTV cameras in the site for proper recording and assured all areas in the facility is covered• Assured that all CCTV in the facility are running in good working conditions Show less

Maestría En Gerencia De La Innovación En Proyectos, Business Administration And Management, General, Maestría En Formación

Capacidad de dirigir, planear, ejecutar, evaluar, innovar, analizar y proponer alternativas innovadoras de solución a la problemática.

Esp. Gerencia De Proyectos, Project Management

Especialista en Gerencia de Proyectos 1. Identificar, analizar, evaluar y resolver problemas para la toma de decisiones bajo condiciones.

Telecommunications Engineering, Ingeniería De Telecomunicaciones

Diseñar e implementar soluciones innovadoras de comunicaciones que respondan a las demandas que realicen los diferentes sectores.

Technical Specialist In Security Of Networks And Computer Servers, Computer And Information Systems Security/Information Assurance

1. Verificar la vulnerabilidad de la red contra ataques de acuerdo con las políticas de seguridad de la empresa 2. Implantar políticas de.

Professional Technologist In Electronics And Telecommunications, Electrical, Electronic And Communications Engineering Technology/Technician

Diseñar e implementar soluciones innovadoras de comunicaciones que respondan a las demandas que realicen los diferentes sectores.