Luis Gonzalez Email & Phone Number

Monterrey, Nuevo Leon, Mexico

Strategic Missions & Technologies (SMT) - Growth Innovation & Strategy (GIS Comms) - Azure For Operators (Customer Delivery).Delivering NANPA voice translations configurations for the Integrated Softswitches (CFS + UMG) of the Metaswitch products line for Customers in North America.

Mexico City

Configuring voice translations services in the Metaswitch Integrated Softswitch (CFS + UMG) for Customers in North America.MEtaswitch (A Microsoft Company).

Apodaca

As part of the area of Engineering, providing support (SBC Sonus, Genband) during the process of pre-sales and design for non-standard VoIP services for corporate customers and their IP-PBX solutions.

Apodaca

Provisioning services in the voice network infrastructure like DMS, CS2K, AXE, SONUS interconnected with PBXs from customers (R2, ISDN, SIP).

Mexico City

Providing Tier 1 services support to MSC/MSS, HLR and MGW platforms for customers in Latin America. (Mobile carriers)

Monterrey

-Activities on Voice switching and Access national network including Nortel DMS switches, DMS-STP SS7 network, Ditech 18E1 and Quad Echo Cancellers. Softswitches (Alcatel A5020, Huawei SX3000), Prepaid services PhoenixSoft and Nekotec, Wimax Motorola, GPON FTTH Zhone).-Tracking of Availability, MTBF and MTTR based on records stored on Remedey and Clarify ATMS systems (datamarts) and system´s LOGS.-Traffic analysis and definition of required KPIs (key Performance Indicators) on Voice SW, WiMax, FTTH-Definition and follow up of action plans in order to avoid future cases with same root cause.-Continous improvement (Kaizen teams)-Those activities involves such data as traffic patterns, network faults, customer trouble reports, employee suggestions, equipment repair histories, performance (memory, cpu, ), etc.

-Activities on Voice switching national network including Nortel DMS-250 switches, DMS-STP SS7 network, Periphonics CTX -CTI prepaid services, Ditech 18E1 and Quad Echo Cancellers. Softswitches (Alcatel A5020, Huawei SX3000, PhoenixSoft, Nekotec, Tekelec_VocalData).-Tracking of Availability, MTBF and MTTR based on records stored on Clarify ATMS system and platforms LOGs.-Postmortem reports creation in order to identify root cause for Case Trouble Tickets classified as Network Outage (Severity 1) and for top 100 corporate customers. -Vendor management activities: Definition and tracking of SLAs with outside parties. (Nortel, Periphonics, Alcatel, Ditech, PhoenixSoft, Nekotec, Tekelec)-Identify opportunities (technial audits) for making network changes in order to improve the efficiency, reliability, availability or quality of the network.-Acting as an internal auditor to maintain ISO9001:2000 BVQI certification.

Technical Support (2nd - 3rd levels) for the Voice switching national network including Nortel DMS-250 switches, DMS-STP SS7 network, Periphonics CTX -CTI prepaid services, Ditech 18E1 and Quad Echo Cancellers. Softswitches (Alcatel A5020, Huawei SX3000).Providing support to internal groups: NOC, Nationwidw Site Engineers (performance, hardware replacement), Provisioning (basic translations), Customer Service Consultants (client configurations).-Basic sysadmin Solaris administration for Intelligent Networks and Prepaid services platforms.-ONP activities for software and hardware upgrades.-Acceptance Protocols elaboration on infrastructure´s new projects (DMS250, Softswitches & Echo Cancellers, Prepaid services) in order to test new equipment before its rollout implementation on production.-Activities with network infrastructure vendors in order to create preventive and corrective maintenance tasks. -Providing solutions on network service impact situations and customer tickets on a timely basis and Postmortem reports creation.-Y2K contingency plan co-author for supported equipment.-Author of ISO9001:2000 documents in order to obtain and maintain BVQI certification for Techcnical Support group.

Troubleshot and maintained a 350 Ethernet LAN leading a team of coworkers in order to support manufacturing production lines and automation office (PC and Mac users).-Administration of the corporate WAN access between Mexico and USA.-Nortel Meridian, Cisco Routers, Timeplex Mux, were used for voice and data network-Network migration to new facilities without service impact including Routers, PBX, Cabletron Hubs, Switches, QMS Printers, HP servers and cabling CAT5 UTP.-Sysadmin tasks for HP9000 mini, Netware users for human resources department, Apple email server, backup server administration.-Networking troubleshooting including TCP/IP, Netware, Banyan Vines, Apple Talk, HPUX.DBA jr., Progress db for the payroll services.-Outsourcing and third party vendor technician coordination.Implementation of Remote Access to corporate network for Management personnel.

Monterrey

-Help desk and troubleshooting WAN/LAN services and OS/2 LAN servers.-Troubleshooting and monitoring corporate links (Packect Switched and Timeplex Satelite Multiplexors).-Coordinating actions with technical groups of the reporting news offices like AP, UPI, EFE, Notimex.-Monitoring nationwide Infosel services (Financial services).

Monitoring, first level support and facilitate access to SNA backbone connectivity for bank offices’ and ATMs North zone via x.25 packet switched networks (Unisys CP2000) and via satellite Timeplex multiplexors with Unisys and Tandem mainframes.Troubleshooting and work order implementation of WAN services by the Long Distance carrier service provider.

-Help desk and monitoring operation at the monitoring center of the national microwaves network (northeast zone).

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Master'S Degree, Business Administration And Management, General

Master Of Engineering - Meng, Industrial Engineering, Materias De Posgrado

Sistemas de Producción - materia Métodos Cuantitativos - materia Administración de la Calidad Total - materia Liderazgo - taller.