Luis Bocangel Email & Phone Number

- Led end-to-end sales processes, from prospecting and presenting to negotiating and closing deals with childcare providers.- Managed ongoing relationships with providers, delivering proactive account management and personalized support to drive client retention and satisfaction.- Conducted customer success initiatives, including check-ins and performance reviews, to ensure client success and maintain long-term relationships.- Provided detailed insights and feedback to leadership, using customer data and feedback to improve sales strategies and product offerings.- Acted as a primary point of contact for high-value accounts, regularly addressing client needs and identifying upsell opportunities to maximize revenue.- Collaborated cross-functionally with product and support teams to ensure seamless onboarding experiences and timely issue resolution for customers.

- Led strategic sales initiatives to engage prospects and build a robust pipeline, driving growth through tailored outreach and relationship-building efforts.- Engaged directly with potential clients, delivering compelling presentations and product demonstrations to highlight value and drive conversions.- Collaborated with cross-functional teams to create and implement engagement strategies that aligned with customer needs and business goals.- Managed and nurtured client relationships post-sale, ensuring ongoing satisfaction and identifying opportunities for upsell and renewal.- Developed and executed targeted campaigns to increase client engagement and product adoption, resulting in higher retention rates.- Analyzed customer feedback and engagement metrics to refine sales approaches and improve overall customer experience.- Mentored and trained new sales team members on best practices for client engagement, communication, and closing strategies.

San Francisco Bay Area

San Francisco, California, United States

- Assisted parents and Program Directors via email ticket, phone, and text to resolve billing, enrollment, technical, and business support issues on tight timelines.- Helped Program Directors manage, market, and expand their programs.- Collaborated with Wonderschool’s Head of Customer Experience to refine and expand the role while defining the future of Wonderschool’s Customer Experience team.- Provide bilingual support to existing program directors- Collaborated with customers to help them successfully leverage the Wonderschool marketplace for lead generation - Teach directors how to effectively use the Wonderschool Product (app and dashboard)- Manage relationships between existing programs and Wonderschool. - Provide ongoing training for directors on effectively giving tours of their facilities as well as periodically checking on programs to make sure they are receiving the best support possible.- Collaborated with Wonderschool’s Sales, Engineering, Product, and ECE teams for company-wide wins.- Researched and then created or updated content for Wonderschool’s Help portals in both English and Spanish.- Resolved complex and nebulous issues impacting multiple stakeholders, and created a delightful experience for all.

San Francisco Bay Area

- Use online presence to grow a volunteer force from one city in Bolivia, to three major cities (La Paz, Cochabamba, and Santa Cruz) with the intent to make an impact on local social, environmental and economic issues.- Strategize with core team, on possible projects and growth of organization- Use Social Media campaigns across all major platforms to recruit volunteers, fundraise for projects and raise relief funds for natural disasters within Bolivia- Curate designs to be used on merchandise sold to fundraise for projects and causes.- Organize and lead volunteers on projects. - Raise funds to send monetary, supply donations and volunteers to help fight the forest fires in the Bolivian Amazon in 2019

San Francisco, California, United States

-Lead tours of the facility and its services for new, interested parties.-Manage the logistics of the business, coordinate employee schedules and keep materials stocked-Deliver a bilingual (English/Spanish), early-education program to every child in the daycare-Deepen relationships with existing clients, making sure the specific needs of each parent and child is met (e.g. schedules, dietary restrictions, any special needs)

San Francisco, California, United States

-Nurture and manage relationships with booking agents and venues to contract national and international tours -Search for and create new opportunities in untapped markets by expanding client networks-Collaborate with other artist managers to organize artists collaborations to develop artists' brand and following -Administer contracts, payments and business relationships between venues and the artist securing that all parties’ expectations are met-Coordinate logistics on the road — arrange hotel accommodations, transportation and secure audio-visual systems-Supervise quality control including stage design