Luis Bojorquez Email & Phone Number

Florida, United States

United States

Miami Metropolitan Area

• Provide advanced level troubleshooting with proven technical expertise and effective customer care skills throughout multiple queues, such as phone and chat.• Provide support to Tier 1 advisors in a professional and efficient manner.• Expert level evaluation of each customer’s case to determine best optionsfor solutions.• Provide support to Tier 1 and Tier 2 advisors from other queues andorganizations.

Cupertino, California, United States

• Tested internal and external components of systems, such as iPhone andMac devices• In charge of multiple high priority work requests• In charge of multiple tests requested by executive order• Took part in several video production sets that were aired to engineeringand to the general public• Conducted mechanical and environmental tests using specializedequipment• Tested surface durability on a wide range of materials and chemicals• Created test equipment and standard operating procedures• Collected data and reported test results to specialized teams• Conducted impact testing on modules and systems• Worked with several cross-functional engineering teams for future,undisclosed projects• Responsible for maintaining high level of secrecy for unreleased andunannounced products and services• Mentored and trained team members. Provided assistance in lab tours.

Miami Metropolitan Area

Miami Metropolitan Area

Associate Of Arts - Aa, Computer And Information Systems Security/Information Assurance

Ethical Hacking (Penetration Testing) Computer Forensics Information Security Management Network Security Management and Operations

Associate'S Degree, Web Page, Digital/Multimedia And Information Resources Design

Associate'S Degree, Graphic Design