• Enhancing community engagement by moderating comments for a Los Angeles based Youtube Content Creator• Moderating emails from brands to identify relevant partnership opportunities and assisting with contracts

• Building trust among customers by answering questions and delivering packages in a timely and professional manner• Consistently surpassing expectations in key performance indicators, earning designation of Delivery Associate of the Month multiple times• Spotting and resolving issues through data analysis of delivery route, system inaccuracies, and customer notes• Improving workflow by providing feedback on safety issues, outdated information, and imprecise data

Orange County Housing Authority• Ensured leasing process ran smoothly by scheduling housing inspections, reviewing lease contracts, amending terms, and negotiating rents• Facilitated client knowledge by explaining complex housing policies, providing fair and objective housing inspections, and maintaining utmost confidentiality of client sensitive information• Maintained the integrity of organization’s programs by conducting initial fraud investigations and preparing reports for the Operations/Program Integrity team• Enhanced team’s effectiveness and efficiency by taking on additional cases, completing tasks ahead of time and providing support in colleagues’ pending tasks• Assisted 400+ low-income households by administering the Housing Choice Voucher Program

Served the Tustin and surrounding communities by:• Greeting and assisting the public, in person and over the phone, regarding food, health, and recreation programs and services• Implementing a system to organize the Tustin Area Senior Center food pantry to provide accessibility and ease when distributing food boxes• Providing technical support for city clients, reservation permit holders, and city employees• Monitoring special events, enforcing rental policies and providing support for permit holders• Traveling to and from various city facilities in a safe and timely manner using a city vehicle• Monitoring various facilities for safety hazards; cleaning up spills and clearing walkways and doorways of obstructions• Arranging tables, chairs, fitness equipment, and audio-visual equipment to set up and break down recreation classes, City Council meetings, food and health service programs• Performing maintenance duties such as replacing light bulbs, painting, and other minor repairs; reporting serious maintenance issues to supervisor

Served the Santa Fe Springs and surrounding communities by:• Greeting and assisting the public with reservation policies such as pricing, deposits, reconciliation procedures, booking requirements, etc.• Offering and conducting site tours of the wedding venue, party rental and picnic areas• Assisting in interpreting and explaining City and Heritage Park usage policies and procedures, rules and regulations as they pertain to the lease and use of City facilities; recommend policy revisions as appropriate• Assisting in determining space usage suitable to client's needs; communicating permit and rental process• Responding to public inquiries and requests; investigating complaints and recommending corrective action as necessary• Distributing publicity material including news releases, flyer's, pamphlets, brochures, and presentations; perform public relations work within the community and with community groups pertaining to specific programs, events, and special activities• Ensuring the $5 million park remains safe, clean, and operational for park visitors• Setting up audio/visual equipment for city events, such as Concerts in the Park, weddings, and holiday special events• Moving and arranging tables, chairs, stage pieces, PA system and heavy objects to set up and break down city events• Traveling to and from various city facilities in a safe and timely manner using a city vehicle• Educating the public on region and park history• Enforcing municipal and park policies• Supervising picnics, weddings, funeral receptions, and city events

• Served as a liaison between different campus offices, students, staff, faculty, and the public• Maintained Faculty database with utmost confidentiality practices, entering new and updated salary, address, and other key personal information into school management systems• Boosted faculty and staff productivity by providing technical support, conducting frequent inventory checks, and assisting with filing and mailing projects