Luis Carcano Email & Phone Number

Los Angeles, CA, US

Culver City, California, United States

Manhattan Beach, California, United States

Manhattan Beach, California, United States

Manhattan Beach, California, United States

• Maintained a pipeline of an estimated 1800 leads through the sales motion process.
• Produced strong KPI performance through phone calls and test drives to generate new business.
• Converted a lead pipeline into 670 delivered accounts across 15 financial quarters.
• Individually generated an estimated $50 million in revenue for the company.

• Managed logistics and operations for a fleet of 15-17 vehicles worth an estimated $500k-$750k.
• Successfully multitasked between fleet and showroom responsibilities to maintain high performance.
• Individually generated $500k - $1 million of revenue a month through lead generation.
• Achieved 20% of total store sales generation output during Q2 of 2018 with a team of 25 staff.

Torrance, California

• Analyzed the recorded customer engagement sessions to address coaching opportunities.
• Developed individual coaching plans to improve customer service performance to Honda Standards.
• Reported key issue trends to managers so that they could anticipate and resolve concerns.
• Updated Honda Quality Standards to define measurable values of performance.

Torrance, CA

• Placed in the Top 3 during the Honda NH Circle internal company innovation competition.
• Utilized Social Studio to maintain, analyze, and respond to social media engagements and report VOC trends.
• Engaged with customers across 15 Facebook accounts that accumulated a total of 7.7 million likes.
• Maintained the highest mark in client resolution response standards.

Torrance, CA

• Developed partnerships with local universities to improve national recall efforts in critical zones.
• Created the process for Honda to canvass the homes of the 300,000 highest at-risk drivers.
• Scored a 99% in the live support QA certification for Honda and Acura’s customer service training.
• Develop job aids and work instructions for new inbound contact center agents.

Long Beach, CA

• Led the team on the setup, execution, and tear down of over 40 full scale events.
• Assigned the supervisor role for third party client event operations.
• Utilized venue resources to execute contingency plans in situational breakdowns.
• Coordinate with clients, public safety, and school administrators to secure locations and VIP access.

Long Beach, CA

• Engaged with over 20,000 students to promote the Prime Student program.
• Developed social media strategies to increase account engagement rates by 20%.
• Negotiated the sponsorships of large campus events like TedX, Beachcon, and the Grid.
• Developed and presented 32 detailed marketing reports through the Brandscopic platform.

Long Beach, CA

• Coordinated a special budget event that transported 2,000 students during dorm move-in day.
• Achieved a sales result of $521,000 that beat forecast by $17,000.
• Recognized during the Target Management Internship and awarded the Outstanding Intern Project.
• Trained in asset protection standards that resulted in $20,000 theft prevention during the internship.

Long Beach, CA

• Collaborated with the video production crew to create informative segments.
• Covered community and campus related events such as The Aquarium of the PacificEast Asian Festival and Campus DJ Battle.
• Contributed to the creative writing team by offering segment proposals.
• Promoted segments across major social media platforms.- Served as a host reporter for the 2015 Long Beach Comic Con.