Luis Jaramillo Email & Phone Number

Experience in all facets of technology solution deployment from conception, requirements gathering and scope definition through development, implementation, documentation, end-user training, and technical support. Focused on customer satisfaction, operational excellence, and quality improvement. Resourceful, detail-oriented, self-driven, with excellent communication skills and the ability to excel in fast-paced work environments. A creative leader with planning and organizational skills.Areas of professional proficiency:• Collecting business (end-user) requirements and translating them into technical requirements• Project work breakdown structure (WBS) analysis, activities estimating and scheduling • Educational services, learning roadmap and training content development, instruction facilitator • Change management planning and coordination• Continuous quality improvement assessment and implementation

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  Technical Support Manager

  Kla-Tencor

  College Station, Tx, Us