Luís Carmo Email and Phone Number

Support Engineer Manager @ Microsoft

EMEA Office 365 Cloud Identity Escalation team.

- Operational and delivery experience on large environments developing infrastructure technical designs to meet business requirements.- Design and implementation of large and complex Active Directory infrastructures.- Consulting, design, implementation and support of Microsoft Windows based Server environments with over 10.000 users. - Development of mission-critical and contingency plans (failover clustering and network load balancing)- Provide support for third-level incidents and problem management with Service Level Agreements and Quality of Service (24x7 on-call support services). - Design and development of complex PKI infrastructures.- Citrix Presentation Server deployment and administration.- Developing of several technical documentation associated with Outsourcing Clients for Consulting and Auditing.

- Operational and delivery experience on large environments developing infrastructure technical designs to meet business requirements.- Design and implementation of large and complex Active Directory infrastructures.- Consulting, design, implementation and support of Microsoft Windows based Server environments with over 10.000 users. - Development of mission-critical and contingency plans (failover clustering and network load balancing)- Provide support for third-level incidents and problem management with Service Level Agreements and Quality of Service (24x7 on-call support services). - Design and development of complex PKI infrastructures.- Citrix Presentation Server deployment and administration.- Developing of several technical documentation associated with Outsourcing Clients for Consulting and Auditing.

- IT Systems Consulting and Auditing with the development of a mission-critical and contingency plan (Failover Clustering / Network Load Balancing / Security / Virtualization) in a Microsoft Windows based Server environment.

- IT Manager with coordination and strategic planning, having in charge about 15 team members. - Responsible for IT operational service delivery and management with development assistance of Business Continuity Plans.- Workshop and Seminars developer for Microsoft IT Systems.

- Microsoft Certified Trainer (MCT) for Microsoft Windows based Server courses.- Development of workshops and seminars for Microsoft IT Systems. - Multiple IT infrastructure consulting for Active Directory environments.

- Supervision and mentoring of IT Support teams.- Identification, analysis and resolution of network security, performance and faults.- Development and enhancement of servers, backup procedures and networks, procurement & installation of new equipment's.- Planned network infrastructure for new company’s branches.

- Working for several small and medium size companies in an Outsourcing environment, upgrading personal skills from Junior to Technical Consultant.- Responsible for ensuring the Service Level Agreements for second-level assistance and incident resolution. - Technical specialist for Windows Server environments.- Installing, configuring and manage physical and virtual servers.

- Helpdesk and desktop support for end users on day-to-day applications, deployment of servers and workstations.- Onsite PC and Network systems support in a first-level assistance and incident resolution. - Solving hardware problems and hardware assembly.- Providing support to users in a professional manner.