Luis C. Email & Phone Number

Los Angeles, CA, US

San Francisco, CA, US

• Exceeded KPIs and improved employee experience by 29%, serving as primary point of contact for 6,000 employees.
• Streamlined employee lifecycle processes by analyzing JQL data and executing targeted project plans, automating workflows that saved over 200 human hours annually and minimized manual tasks.
• Managed the complete employee lifecycle in Workday, from onboarding to terminations, by partnering with key stakeholders daily, resulting in an 8% increase in headcount and achieving 100% compliance for terminations.
• Managed the leave of absence process for an average of 250 U.S. employees, collaborating with LOA administrators and HR partners to ensure policy compliance and data accuracy.
• Spearheaded new hire benefits enrollments and life event changes, serving as the primary HR and benefits resource to deliver reliable support and uphold compliance across all U.S. employee benefits programs.
• Built a Jira dashboard for global HR service desk team, organizing tickets by region and tracking metrics like CSAT scores, resolution rates, and workloads, boosting team responsiveness and accountability.

San Francisco, CA, US

Selected to be 1 out of 200 global team members on the Core Values team to interview candidates for full-time roles, identifying behaviors that embody Airbnb's core values.

New York City, NY, US

• Resolved 150 Zendesk tickets weekly on benefits and payroll with a 96% positive customer satisfaction score.
• Served as the primary superuser for HR tech stack, troubleshooting and resolving employee issues across 9 essential platforms, including SAP HCM, ADP Ev5, SuccessFactors, TowersWatson, SmartRecruiters, ESS Portal, and.
• Managed 2 employee recognition programs, including THX and "Going the Extra Mile" (GEM), designed to honor and incentivize exceptional support and teamwork, reinforcing a positive and collaborative workplace culture.
• Collaborated proactively with over 400 HR Business Partners on critical employee experience issues, setting a standard for effective communication and problem-solving that positively influenced team dynamics.

New York City, NY, US

• Served as the first point of contact for 40,000 employees during new program rollouts, including payroll, learning and development, and benefits, providing timely support and ensuring successful implementation.
• Coordinated with COEs to update 10 SOPs, ensuring consistent HR procedures and reducing errors by 30%
• Guided 400 HR partners on processes such as SAP data transactions, TimeKeeper report analysis, and leave of absence management, ensuring accurate HR operations.

New York City, NY, US

• Managed return-to-work program, onboarding 30+ employees within 2 weeks post-park closure due to Covid-19.
• Led candidate communication project in external ATS (Indeed), achieving a 105% increase in applications in PageUp.
• Onboarded 1,200+ new hires within 4 months through cross-functional collaboration, meeting staffing goals.

Universal City, CA, US

• Managed entry operations at Universal Studios Hollywood, leading and coaching ~50 employees daily, earning 3rd place park-wide in guest satisfaction.
• Enhanced and developed the skills of front-line employees through targeted facilitation, training, and coaching.
• Communicated daily with various departments, such as Point of Sales, IT, Park Services, Environmental Health and Safety, Security, Special Events, Guest Relations and more to ensure a successful daily operation of up.

Universal City, CA, US

• Coordinated high volume shift replacements for Universal Studios Hollywood, maintaining strong relationships with senior and executive management, resulting in a 75% increase in daily area coverage.
• Managed complex schedules for 5 departments, ensuring compliance with budgetary constraints and employee availability restrictions.

Bachelor Of Science, Business Administration, Human Resource Management

Associate Of Science, Business Administration