As a Senior HR Operations Coordinator at Airbnb, I have the privilege of driving impactful change and innovation within a dynamic and ever-evolving environment. My career has been built on a foundation of data-driven decision-making, a passion for streamlining processes, and a relentless commitment to enhancing the employee experience.With a proven track record in HR operations, I specialize in managing the complexities of employee lifecycle processes, from onboarding to offboarding, ensuring that each touchpoint is seamless and efficient. I thrive on using my expertise in Workday to automate and optimize workflows, which has resulted in significant time savings and increased productivity for my team. My ability to analyze JQL data and identify process gaps led to projects that saved over 200 human hours annually through automation.At the heart of my work is a deep commitment to creating positive, compliant, and growth-oriented HR environments. Whether I’m administering benefit programs for thousands of employees, advising HR peers on process improvements, or leading cross-functional projects that drive recruitment success, my goal is always to contribute to a workplace where both people and processes can thrive.I’m passionate about the intersection of technology and HR, and I’m always seeking new ways to leverage data and innovation to enhance the employee experience. Let’s connect if you’re interested in discussing how we can collaborate to build a more efficient and employee-centric HR landscape.
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Hr Operations LeadAirbnbLos Angeles, Ca, Us -
Senior Hr Operations CoordinatorAirbnb Oct 2022 - PresentSan Francisco, Ca, Us• Exceeded KPIs and improved employee experience by 29%, serving as primary point of contact for 6,000 employees.• Streamlined employee lifecycle processes by analyzing JQL data and executing targeted project plans, automating workflows that saved over 200 human hours annually and minimized manual tasks.• Managed the complete employee lifecycle in Workday, from onboarding to terminations, by partnering with key stakeholders daily, resulting in an 8% increase in headcount and achieving 100% compliance for terminations.• Managed the leave of absence process for an average of 250 U.S. employees, collaborating with LOA administrators and HR partners to ensure policy compliance and data accuracy.• Spearheaded new hire benefits enrollments and life event changes, serving as the primary HR and benefits resource to deliver reliable support and uphold compliance across all U.S. employee benefits programs.• Built a Jira dashboard for global HR service desk team, organizing tickets by region and tracking metrics like CSAT scores, resolution rates, and workloads, boosting team responsiveness and accountability. -
Core Values InterviewerAirbnb Nov 2024 - PresentSan Francisco, Ca, UsSelected to be 1 out of 200 global team members on the Core Values team to interview candidates for full-time roles, identifying behaviors that embody Airbnb's core values. -
Hr AssociateNbcuniversal Jun 2022 - Oct 2022New York City, Ny, Us• Resolved 150 Zendesk tickets weekly on benefits and payroll with a 96% positive customer satisfaction score.• Served as the primary superuser for HR tech stack, troubleshooting and resolving employee issues across 9 essential platforms, including SAP HCM, ADP Ev5, SuccessFactors, TowersWatson, SmartRecruiters, ESS Portal, and LMS.• Managed 2 employee recognition programs, including THX and "Going the Extra Mile" (GEM), designed to honor and incentivize exceptional support and teamwork, reinforcing a positive and collaborative workplace culture.• Collaborated proactively with over 400 HR Business Partners on critical employee experience issues, setting a standard for effective communication and problem-solving that positively influenced team dynamics. -
Hr AssistantNbcuniversal Oct 2021 - Jun 2022New York City, Ny, Us• Served as the first point of contact for 40,000 employees during new program rollouts, including payroll, learning and development, and benefits, providing timely support and ensuring successful implementation.• Coordinated with COEs to update 10 SOPs, ensuring consistent HR procedures and reducing errors by 30%• Guided 400 HR partners on processes such as SAP data transactions, TimeKeeper report analysis, and leave of absence management, ensuring accurate HR operations. -
Recruitment AssistantNbcuniversal May 2021 - Oct 2021New York City, Ny, Us• Managed return-to-work program, onboarding 30+ employees within 2 weeks post-park closure due to Covid-19.• Led candidate communication project in external ATS (Indeed), achieving a 105% increase in applications in PageUp.• Onboarded 1,200+ new hires within 4 months through cross-functional collaboration, meeting staffing goals. -
Admissions Host, Casual LeadUniversal Studios Hollywood Jun 2017 - May 2021Universal City, Ca, Us• Managed entry operations at Universal Studios Hollywood, leading and coaching ~50 employees daily, earning 3rd place park-wide in guest satisfaction.• Enhanced and developed the skills of front-line employees through targeted facilitation, training, and coaching.• Communicated daily with various departments, such as Point of Sales, IT, Park Services, Environmental Health and Safety, Security, Special Events, Guest Relations and more to ensure a successful daily operation of up to 40,000 guests. -
Labor Support Asisstant, Wp&AUniversal Studios Hollywood Aug 2019 - May 2020Universal City, Ca, Us• Coordinated high volume shift replacements for Universal Studios Hollywood, maintaining strong relationships with senior and executive management, resulting in a 75% increase in daily area coverage.• Managed complex schedules for 5 departments, ensuring compliance with budgetary constraints and employee availability restrictions.
Luis C. Education Details
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Southern New Hampshire UniversityHuman Resource Management -
Santa Monica CollegeBusiness Administration
Frequently Asked Questions about Luis C.
What company does Luis C. work for?
Luis C. works for Airbnb
What is Luis C.'s role at the current company?
Luis C.'s current role is HR Operations Lead.
What schools did Luis C. attend?
Luis C. attended Southern New Hampshire University, Santa Monica College.
Who are Luis C.'s colleagues?
Luis C.'s colleagues are Michaela Hallam, Eugene R., Camila Ramirez, Arianna Blasi, Yelitza Gallego, Jeiny Rodriguez, Adeline Burry.
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