Implementation and maintenance of quality standards among support agent teams.Development and design of quality assurance protocols and procedures in the company.Auditing of support agents' performance and continuous calibration of evaluation standards.Ensure continuous communication flow among Direction, Team Leaders and Trainers.

Human resource management, task scheduling and monitoring;Workload planning and forecasting

Responsible for the customer support services for the Portuguese selling platform (www.budgetair.pt).Flight fare calculation using GDS software such as AMADEUS and WorldSpan.Relation and facilitation between customers and airlines.

Mise-en-place; food preparation and production of "à la carte" plates; stock management; kitchen cleaning and organization.

Project AquimedRole: Public participation workshops' design and facilitation.Subject: Perception of climatic change effects in agriculture, involving both farmers and institutional representatives in water management, namely from agriculture, urban supply, tourism, NGO's and others.

Main activity:Researcher (Grantee) under the coordination of Prof. Rodrigo Maia.Project:AquaStress – “Mitigation of water stress through new approaches to integrating management, technical, economic and institutional instruments”, started in February 2005 contract nº 511231 of the European Commission, which integrates the 6th Framework program. This Project involves 36 institutions, two Portuguese (FEUP and Hidromod) and is coordinated by CNR-IRSA, Consiglio Nazionale delle Ricerche, Italy).

Worked on several international and national research projects under the coordination of Prof. Luís Santos Pereira. Main activities:Pressurized irrigation network modelling and performance analysis; economic and technical analysis of irrigation systems; crop water demand calculationMain projects:PEDIZA II 2002.64.002136.2 (FEOGA), 2003/06 - "Irrigation system management under water scarcity conditions”; POCTI/AGG/42698/2001 (FCT), 2003/07 - "Information technologies for water savings and upgraded performance of pressurized irrigation systems"; and WADEMED (ICA3-2002-10014), 2003/07 - "Water demand management knowledge base in the Mediterranean"

Main activities:Crop water demand; earth dams hydraulic structures and hydrological analysis; irrigation projects planning and design; irrigation network design and analysis.