Strategically planned and managed all logistics transportation activities, ensuring timely and efficient delivery while resolving customer service issues. Directed and optimized the full order cycle, including route planning, stock level monitoring, and delivery coordination, achieving accuracy and timeliness targets. Liaised with suppliers, manufacturers, and retailers to negotiate logistics agreements, enhancing overall operational efficiency and cost-effectiveness. Supervised, coached, and trained logistics department employees, ensuring compliance with DOT regulations and company standards, while leading performance evaluations and disciplinary actions. Analyzed data and maintained metrics to assess and improve productivity, delivery accuracy, and cost-efficiency

As a General Manager I oversaw $2.5 million operating budget for the sorting facility. My responsibilities included managing all aspects of the fast-paced sorting and distribution in the warehouse environment, loading and unloading all of the inbound and outbound trailers while maintaining proper safety and OSHA protocols. Overseeing routing and ensuring the scheduling departing achieved all daily shipping goals. Monitoring weekly report and settlement to ensure financial objectives were met and contractors/owner operators goals were achieved. I lead a staff of 20 internal employees and 150 warehouse employees. With my previous experience I was able to develop and implement the best systems to achieve:• complete elimination of temporary staff• improvement of operations of budget by 33%• created new safety protocols• improved on-time delivery to 27%• positively changed the employee culture and environment

Managed last mile home delivery for two furniture locations for the greater Orlando area. Fleet and driver management for over 50 employees and independent contractors, owner operators, freight, and delivery vehicles. Implemented warehouse inventory control processes to ensure consistent standards. Managed Daily Operations Oversight of delivery and route schedules, financial objectives, customer service coordination, DOT & OSHA compliance requirements and coordination of the fleet. Establishes and maintains a positive working relationship with all members of client personnel. Operated ride behinds for evaluation of independent contractors and owner operator teams for safety, quality control and determining their skill levels. Maintained budget finance, personnel, strategic planning and communication with internal and external stakeholders

Administered $1.2 million operating budget for the entire southeastern region of Florida & Georgia. Streamlined & standardized inventory/tracking systems to a:• 45% reduction of inventory discrepancies annually• 10% savings in delivery costs• 15% increase in employee productivity• 93% improvement in the 24-hour turnaround goal standardDirectly supervised 60+ owner operators, and 5 support staff, ensured and maintained daily driver & fleet DOT & OSHA compliance, developed & Implemented quality improvement performance driver program by 39%. Maintained and surpassed established standards & goals of shipping, receiving, fleet facility, equipment & supplies. Efficiently and profitably oversaw distribution and installment of equipment for a variety of contracted clients (hospitals, government, administration complexes). Created and conducted employee trainings in DOT safety standards. Managed liaison with national partners Time Logistics Couriers, L.L.C., Ikon Office Solutions, & Ricoh Corp. Contract liaison with AVON products for daily home and business delivery and distribution.