Luis Cuello Email & Phone Number

Boston, Massachusetts, United States

Liberty Mutual 🗽 has now become the largest independent insurance agency in the country, "Comparion Insurance Agency". This strategic alliance allows me access to even more great insurance options than I initially had, meaning I can provide even better rates and protection for my current and future clients. Many people view insurance as transactional.

Boston, Massachusetts, United States

United States

• TOPs Alumnus - Director-nominated nationwide development program, providing the opportunity for Retail/Care leadership to leverage frontline experience by supporting key business partners in HQ roles.
• Interim Product Manager of Digital Consumer Prepaid-Web working with product teams to bring customer facing capabilities to Prepaid.T-Mobile.com.
• Developed use case scenarios for prospect/existing customers to remove complexities, resulting in a 87% lift in Digital Prepaid sales over Q2/Q3.
• Identified problem scenarios, alternatives and solutions that led to securing $2M in funding that enhanced purchase and service flows.
• Responsible for Adobe Analytics and research usability reports to analyze credit check fallout rates, increasing the obtainable market by 48k.
• User Story development in JIRA for various components of the website to drive self-serve transactions and Digital Share of Activations.

New England/Upstate NY

Greater Boston Area

• Improved Operational Excellence through implementation of action plans, ranking 206th in the nation, up from 1,842nd out of 2,000 locations
• Recipient of 4 quarterly Winner's Circle awards.
• Sourced, qualified and conducted live interviews with candidates, assisting the district in staffing 105% to labor budget to meet customer needs.
• Facilitated live employee development seminars to lead and inspire Mobile Experts in the District to act like an owner within their business.
• Led a location through a new store design concept, communicating consumer behavior in real time to HQ partners to enhance the retail experience at new locations nationwide.
• Developed coaching plans with cadence and synchronization, motivating secondary leadership and team to exceed sales and experience metrics averaging in the top 25th percentile in sales and over 80% NPS quarterly.

Greater Boston Area

• Achieved Elite leader status by leading a location into 100% employee participation across all major KPIs.
• Completed NXTLVL program, designed for top performing sales leaders to develop additional business acumen, leadership development and performance management skills.
• Created and implemented action plans for growth and customer satisfaction metrics.

Greater Boston Area

Boston, Massachusetts

Master Of Science - Ms, Global Marketing Management

Developed my understanding of international business, economics, market research, and culture.

Graduate Certificate, Doing Business In Mexico & Latam

Bachelor Of Science - Bs, Management Studies

Activities and Societies: Alianza Latina, BU Hip-HopDean's List Fall 2013 Dean's List Spring 2014

Business Administration, Management And Operations

Activities and Societies: Latinos Unidos