Luis David Gonzalez Email & Phone Number

Miami, Florida, United States

Edison, New Jersey, Us

In-Home Logistics is the gold standard of last mile delivery. No matter if your challenges are related to white glove delivery, warehousing or installation; we can solve them and show you what makes us better than the competition. In-Home Logistics provides a luxury delivery experience with everyone that we engage, by focusing on the details, driving passion and exceeding expectations.

Miami, Florida, Us

-Providing direction and structure for the company operating units to run cost effective solutions.-Managing operational resources including staff, technology, and qualification to ensure client satisfaction.-Partnering with operational leaders to provide long term solutions to recurring issues.-Expanding the supplier management portfolio for life sciences while formulating and maintaining quality assurance objectives.-Maintaining compliance with the quality management system as per industry requirements and continuous improvement initiatives.-Acting as quality assurance body with all involved (service) partners by conducting internal and external audits to ensure compliance with good distribution practices established by the EU across the network.-Managing root cause analysis, corrective and preventive action procedures for service constrains -Ensuring procedures are within compliance with local and international regulatory bodies in conjunction with the existing legal department.-Establishing quality and compliance KPIs across the network.

San Francisco, California, Us

-Managed properties and oversaw the maintenance program for five buildings, 300+ units, and a team of seven technicians.-Acted as the product owner for net new initiatives in the market, conducting research on cancellation rates and price comparison, building tracking tools for maintenance task analysis, and performing technical compliance inspections.-Supported the operations team in achieving their goal-setting objectives by developing OKRs and KPIs at different levels within the organization.-Oversaw the onboarding of new properties, collaborated with stakeholders, and ensured that units and operational spaces met market standards.-Developed SOPs and tools for inventory and operational control at both local and regional levels.-Led cost-saving initiatives such as off-boarding underutilized warehouse spaces, resulting in savings for the market.

Miami, Florida, Us

-Collaborated with the Vice President of Operations to develop and implement Standard Operating Procedures and a Quality Management System based on the European Union Good Distribution Practices, United States Pharmacopeia, and IATA standards.-Assisted in the ISO 9001 internal audit and certification process of the Quality Management System by the International Standard Organization (ISO).-Managed sub-contractor qualification and communication processes, with a focus on building new commercial relationships with service providers at a global scale.-Provided consulting services for international logistics, including import/export guidance with regulatory compliance and a focus on customer requirements for various clinical projects.-Served as an account executive for corporate accounts, managing project implementation and client communications with key stakeholders.-Led project management duties by supporting the completion of procurement processes, including RFIs, RFQs, and RFPs, and providing innovative, cost-effective solutions.

Durham, Nc, Us

-Led the customer service team, leveraging department resources to ensure that service level agreements and customer expectations were fully met.-Acted as a direct escalation point for identifying complex logistics issues and providing feasible solutions for shipments in distress and customer service complaints.-Assisted quality coordinators in completing quality investigations targeting new and recurring issues, and providing corrective and preventive actions.-Provided logistic and regulatory advice to Clinical Research Organizations for the transport of time and temperature-sensitive shipments.-Oversaw the completion of daily activities and internal reports, ensuring that the most efficient solutions were implemented to meet optimal levels for the branch's KPIs.-Assessed shipments requiring regulatory compliance for import/export, ensuring that the company's SOPs were being implemented and that local transport standards were met.

-Acted as an account manager for General Electric, providing product knowledge, addressing complaints, and resolving issues in a timely and professional manner.-Worked with suppliers and manufacturers to obtain quotes and pricing information, and kept up-to-date with new products and technologies in the industry.-Managed orders, coordinated deliveries, and ensured timely service fulfillment.Provided technical support to customers, such as assisting with product selection, troubleshooting, and repair.-Oversaw sub-contractor operations to guarantee compliance and proper handling of specialty gases with a Dangerous Goods classification. -Directed the reverse logistics processes to maintain inventory control on the company's and supplier's assets.-Supported business finance operations with account reconciliation, supplier account management, project budgeting, and profit/loss analysis.

Bachelor'S Degree, Business Administration, Management And Operations

Associate Of Arts - Aa, Business Administration, Management And Operations