Luis Rivas Email & Phone Number

Edmonton, Ab, Ca

Nisku, Alberta, Canada

St Albert, Alberta, Canada

• Managed overall branch operations and supervised 5 team members.• Developed and oversaw the overall branch business and operational strategy, training and development strategy for branch employees, sales and marketing strategy and fleet strategy.• On constant basis, supervised, mentored, trained, coached, evaluated and developed 10+ management trainees and interns to provide high levels of customer service, increase branch sales and revenue generation, control costs and expand customer portfolio via account visits.• Called on existing and potential customers to develop business (bodyshops, dealerships, corporate accounts)• Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts. Maintained FY22 bad debt’s below the goal of $1/car.• Managed KPI'S and strategic reports to control branch-operating costs, growth and increased overall profitability of a fleet of 150+ vehicles.• Conducted and participated in the recruitment, interviewing and hiring of 5 branch employees.Key Achievements:• Branch Manager main highlights include: YOY branch growth of 25%, increased YOY revenue per car by 13%, reduced YOY break even per car by 17% and increased YOY operational profit per car by 258%, 84% service score on 6 month trend, increased YOY fleet size by 20%.• Assistant Branch Manager highlights include: increased YOY revenue per car by 18%, increased YOY operational profit per car by 200% and a six-month service score of 84%.• Trained and coached 15+ employees, including assistant managers, management trainees, interns, customer service representatives and automotive detailers. • Referred over 30 corporate leads that converted into multiple small business accounts and three big accounts signs, representing over $80,000 of additional revenue.• Ranked #1 management assistant in sales matrix for Fiscal Year 2021 in Alberta’s Group C5.

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Saint John, New Brunswick, Canada

• Provided support through phone and chat to Canada Post customers. Services included delivery status, redirected mail, hold mail, money orders, refunds, community mailboxes issues, rates and general inquiries.• Supervised and mentored new hired customer service agents.Achievements: • Hit customer service satisfaction ratings 8/10 months with score 90+. • Ranked in top 10 out of 90 representatives in the account.

El Salvador

• Accountable for delivering revenue and volume targets for key account channels (local hotel chains, restaurants, military bases). Managed 2 million in sales for assigned territory.• Established new clientele in assigned territory.• Presented proposal and negotiated price, terms and conditions with customers• Developed and executed annual sales plans and strategies for assigned territories.• Analyzed business trends to develop business growth strategy/market share in restaurants and hotel chains.• Delivered exceptional account service to strengthen customer loyalty.• Planned customer's month/quarter/year business with General Manager.• Generated monthly and annual sales reports. Achievements:• Increased business with existing accounts 15%+ by having higher volumes ordered.• Expanded area sales by 30% through new product penetration and new accounts acquired.• Exceeded territory goal by $500,000 and achieved a 50% growth in 2017 over previous year sales.• Improved and enhanced previously damaged relationship with key customer recovering $10K in lost sales.

El Salvador

• Created and implemented Commercial Certification Program designed to standardize business processes, monitor sales effectiveness, maintain high levels of customer satisfaction, evaluate technical knowledge of products and seek continuous improvement, for all of our branches in Central America working with 57 sales teams.• Designed action plans along with Branch Manager´s to achieve Commercial Certification.• Developed collaborative relationships at all levels with vendors and service providers. • Worked closely with brand managers to identify new marketing campaigns, effective sales strategies and proper training for sales force. • Presented commercial certification results to the Executive Committee.• Designed, planned and executed strategic commercial projects for Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama.• Analyzed and presented KPI´s of each market to Commercial Board (sales, market share, gross profit, gross margin, analysis per make and segment).• Supported Commercial Management with data and analysis for decision making for our fifteen car makes represented in 6 countries.Achievements: • Certified 85% of branches within first year of program.