Luis Rivas Email & Phone Number

Edmonton, AB, CA

Nisku, Alberta, Canada

St Albert, Alberta, Canada

• Managed overall branch operations and supervised 5 team members.
• Developed and oversaw the overall branch business and operational strategy, training and development strategy for branch employees, sales and marketing strategy and fleet strategy.
• On constant basis, supervised, mentored, trained, coached, evaluated and developed 10+ management trainees and interns to provide high levels of customer service, increase branch sales and revenue generation, control.
• Called on existing and potential customers to develop business (bodyshops, dealerships, corporate accounts)
• Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts. Maintained FY22 bad debt’s below the goal of $1/car.
• Managed KPI'S and strategic reports to control branch-operating costs, growth and increased overall profitability of a fleet of 150+ vehicles.

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Saint John, New Brunswick, Canada

• Provided support through phone and chat to Canada Post customers. Services included delivery status, redirected mail, hold mail, money orders, refunds, community mailboxes issues, rates and general inquiries.
• Supervised and mentored new hired customer service agents.Achievements:
• Hit customer service satisfaction ratings 8/10 months with score 90+.
• Ranked in top 10 out of 90 representatives in the account.

El Salvador

• Accountable for delivering revenue and volume targets for key account channels (local hotel chains, restaurants, military bases). Managed 2 million in sales for assigned territory.
• Established new clientele in assigned territory.
• Presented proposal and negotiated price, terms and conditions with customers
• Developed and executed annual sales plans and strategies for assigned territories.
• Analyzed business trends to develop business growth strategy/market share in restaurants and hotel chains.
• Delivered exceptional account service to strengthen customer loyalty.

El Salvador

• Created and implemented Commercial Certification Program designed to standardize business processes, monitor sales effectiveness, maintain high levels of customer satisfaction, evaluate technical knowledge of products.
• Designed action plans along with Branch Manager´s to achieve Commercial Certification.
• Developed collaborative relationships at all levels with vendors and service providers.
• Worked closely with brand managers to identify new marketing campaigns, effective sales strategies and proper training for sales force.
• Presented commercial certification results to the Executive Committee.
• Designed, planned and executed strategic commercial projects for Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama.