Luis De Gregorio Email & Phone Number

Playa Del Carmen, Mexico

• Responsible for implementing strategic sales activities. Exceeding sales targets and objectives.
• Improving overall team performance: salesmen, instructors, warehouse attendants.
• Interacting with guests regularly to gain feedback on quality & service effectiveness.
• Maintaining strong and cordial relationships and providing excellent customer service.

Puerto Vallarta, Mexico

• Guaranteed that goals were communicated, understood, and met by the personnel.
• Coordinated tasks and work with other areas to ensure that the business ran efficiently.
• Ensure that newly hired personnel received proper training.
• Secure that necessary resources were available to effectively perform jobs.
• Make sure that employees clearly understood their job roles, responsibilities, and performance expectations.
• Responsible for recruiting, training & developing restaurant staff.

Puerto Vallarta, Mexico

• Studied and researched about the flora and fauna in the area.
• Accompanied visitors and informed them about the area heritage.
• Responded to emergency situations.
• Instructed guides and other staff about the regulations and restrictions to be imposed on the visit.
• Conducted several researches with the team of biologists studying the flora and fauna in the area.
• Worked in research and protection on indigenous cultures and tribes such as the Huichols and Mayans.

Caracas, Venezuela

• Handled telephone messages professionally, accurately, completely, and promptly.
• Displayed a warm friendly, professional greeting to all who enter the Hotel.
• Maintained a clear and informative log book.
• Trained and handled emergency situations in a calm and efficient manner.
• Handled guest’s requests for information and services.
• Worked closely with restaurants, clubs, museums, tour operators, car rentals, and others, for hotel clients.

Caracas, Venezuela

• Oversaw and supervised all duties performed by all Front Office employees.
• Ensured that all Front Office employees completed their essential duties before their departure.
• Assisted with any scheduled shift problems on the night audit shifts.
• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests.
• Monitored and maintained proper Front Office operational supplies.
• Responsible for maintaining and monitoring that all employees followed proper cash handling procedures.

Bachelor'S Degree, International Management In Hotel And Tourism

Associate'S Degree, Tourism Management

High School