• Responsible for implementing strategic sales activities. Exceeding sales targets and objectives.• Improving overall team performance: salesmen, instructors, warehouse attendants.• Interacting with guests regularly to gain feedback on quality & service effectiveness. • Maintaining strong and cordial relationships and providing excellent customer service.

• Guaranteed that goals were communicated, understood, and met by the personnel.• Coordinated tasks and work with other areas to ensure that the business ran efficiently.• Ensure that newly hired personnel received proper training.• Secure that necessary resources were available to effectively perform jobs.• Make sure that employees clearly understood their job roles, responsibilities, and performance expectations.• Responsible for recruiting, training & developing restaurant staff.• Dealing with and resolving customer complaints.• Maximising all business opportunities to drive sales.• Monitoring sales, writing informative reports.

• Studied and researched about the flora and fauna in the area.• Accompanied visitors and informed them about the area heritage.• Responded to emergency situations.• Instructed guides and other staff about the regulations and restrictions to be imposed on the visit. • Conducted several researches with the team of biologists studying the flora and fauna in the area.• Worked in research and protection on indigenous cultures and tribes such as the Huichols and Mayans. • Performed all other tasks as assigned.

• Handled telephone messages professionally, accurately, completely, and promptly.• Displayed a warm friendly, professional greeting to all who enter the Hotel.• Maintained a clear and informative log book.• Trained and handled emergency situations in a calm and efficient manner.• Handled guest’s requests for information and services.• Worked closely with restaurants, clubs, museums, tour operators, car rentals, and others, for hotel clients.• Maintained a file on services including transportation sources, accommodations, and referral contacts.• Exercised judgment while handling guest inquiries, and responded promptly according to the individual needs of guests.

• Oversaw and supervised all duties performed by all Front Office employees.• Ensured that all Front Office employees completed their essential duties before their departure.• Assisted with any scheduled shift problems on the night audit shifts.• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests. • Monitored and maintained proper Front Office operational supplies. • Responsible for maintaining and monitoring that all employees followed proper cash handling procedures.• Ensured proper inventory controls, worked with Sales and Reservations to ensure maximum selling potential and house balance.• Ensured accuracy of groups, rooming lists, billing, amenities, arrivals, etc…• Maintained cleanliness and organization of back office, front desk, and front desk closet.