Luis De La Roca Email & Phone Number

Chicago, Il, Us

Chicago, Il

Addison, Illinois, United States

• Manage overages, shortages, or damaged shipments in the Distribution Center to ensure quality and accuracy of Parts Town's inventory.• Update inventory and purchase order information with accuratly reflected in internal systems.• Determine the proper action for all inbound inventory with discrepancies.• Handle escalated discrepancies in parts identification from the receiving team to verify that the correct parts are placed into inventory.• Maintain high quality and accuracy of Parts Town inventory to guarantee parts are available for all of the customer needs.• Work with manufacturers and Parts Town internal teams.• Manage discrepancies by creating MRB to later provide an audit to resolve what is needed to prevent future issues for the customers.• Provide visual and cycle count inspections.• Knowledge of SAP and Korber High Jump systems.

Woodridge, Illinois, United States

• Completed routine inspections of components and products to fulfill quality assurance requirements.• Compared samples to standards and specifications by performing detailed measurements and tests.• Evaluated and validated grading of product quality against published specifications to maintain consistently high-quality standards.• Produced thorough reports detailing findings and proposed recommendations.• Conducted tests to validate compatibility with programs, hardware and operating systems.• Maintained records of all quality control activities, such as tests and inspections in TQMS.• Ensured that all products meet customer requirements prior to shipping.• Investigated customer complaints related to product quality and reported findings to management.• Created reports summarizing quality assurance activities for upper management review such as FAI, MES, SVB and Engineering Samples.• Recommended changes in procedures or specifications when necessary.• Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.• Provided training on proper inspection techniques to other members of the team.

Franklin Park, Illinois

• Managed and supervised 12 employees. • Provided quality control of retail inventory, receiving and shipping merchandise daily. Created a manifest log for daily shipment weight and quantity using PCS Trac CS system by routing freight and local delivery routes. • Communicated daily plans by scheduling and delegating work to employees.• Documented timecard data, maintenance logs and production logs.• Developed and implemented operational plans to ensure efficient workflow of daily tasks.• Trained new hires on company policies, procedures, and processes.• Performed quality control checks on products prior to shipment.

Greater Chicago Area

• Proficient in Accellos, AS400, PCM and TQMS systems as well as demonstrated familiarity with all Tripp Lite units.• Trained in electrical and connectivity up to 5,000 voltage units, as well involved in various Quality Assurance projects• Ability to provide quality principles in work processes within company standards Evaluate and troubleshoot returns such as: RPE, OR, RD, IS/EX, from customer products with complaints using multiple test equipment's.• Conduct stock audits as well inspections for new product arriving on daily basis at Tripp Lite with positive adherent quality results Create first articles (FAR) as well double check (FAR) done by vendors before submitting to quality engineers for appraisal.• Evaluate and perform firsthand Engineer Samples inspections from current and new vendors.• Assisted Quality Manager with supplier quality audits such as Questek; verifying their IQC, IPQC, and FQC Coordinate special orders with instructions for Gold Seal and approving orders for shipping on appraised time of completion.• Designated in Inventory Control within Quality Assurance department Sustained and accomplish discrepancy fixtures by improving quality in everything being in evaluation and releasing product on time.

Greater Chicago Area

Proficient in Accellos, AS400, PSS and TQMS systems as well as demonstrated familiarity with all Tripp Lite unitsBasic training in electrical and connectivity, as well involved in various Quality Assurance projectsAssisted quality manager with supplier audits verifying their IQC, IPQC, and FQCCoordinate special orders with instructions for gold seal and approving orders for shipping on appraised time of completion Designated in Inventory Control within Quality Assurance department with customer return products such as: RPE, OR, RD, IS/EXSustained and accomplish discrepancy fixtures by improving quality in everything being in evaluation and releasing product on timeConciliate proper Incoming Inspection by assigning each technician a proper sampling plans with index values (Associated AQL’s)

Greater Chicago Area

• Responsible for repacking units into the A Stock section and return to vendor units.• Research Tripp Lite units on PCS database to determine how they should be packed and add Service Bulletins.• Refurbished B-Stock units for customers as well do Work Orders such as tower racks and other miscellaneous projects.• Demonstrated flexibility to work additional hours during peak times and during staff shortages.• Read and understood diagrams and schematics to accurately perform repairs.

Evanston,Il

Performed duties as a service agentPrepared cars for rental by operating and washing equipment for interior and exterior for every vehicle Assisted with all other job duties such as delivering rentals, picking up and dropping customers to their destination

Desplaines,Il

Answered and directed incoming callsReceived and provided merchandise with appraised information through the system and inventory databaseReceived discrepancy complaints and resolved investigation successfullyProvided customer service to clients and resolved inventory discrepanciesIn charge of arrivals and outbound Toshiba medical equipmentStrategist administrative documents on going monthly inventory for corporate sales department

Niles,Il

Took the role of Assistant Manager and provided leadership in sales and customer service to the whole Foot Locker teamProvided daily inventory check of merchandiseSupervised every employee’s clock-in/out time as well as preparing schedule for all employeesProvided friendly advice to a diverse clientele by helping customers select products that best suited their needs. Authorized to open and close the vaultConducted a neatened inventory that suited high expectations for clientele throughout store hours to purchase what was available

Associate Degree Of Arts In Criminal Justice

40 Hr Armed Security Training

600 Hr Computer-Driven Customer Service Course

High School Diploma