Luis Fernando De La Torre A. Email & Phone Number

Colombia

• Provided specialized technical support to clients through the Salesforce platform, ensuring timely and accurate resolution of issues related to our SaaS offerings.
• Investigated and resolved system issues, bugs, and client requests for upsells and cancellations, enhancing customer satisfaction and retention.
• Utilized Salesforce to track and manage support cases, ensuring efficient follow-up and issue resolution while maintaining detailed records of interactions.
• Collaborated with cross-functional teams to identify root causes of recurring issues and recommended process improvements within Salesforce to streamline customer support operations.
• Read and interpreted technical documentation to implement best practices and provide accurate solutions, ensuring system stability and continuous service improvement.
• Assisted clients in troubleshooting and resolving complex issues, providing clear and actionable solutions through Salesforce Service Cloud.

Bucaramanga, Santander, Colombia

• Developed and maintained customized Salesforce reports and dashboards to monitor key financial metrics, including account receivables, risk exposure, and client payment performance, supporting credit and finance teams.
• Automated data extraction and reporting processes using SQL and Python, improving the efficiency and accuracy of tracking invoice financing, payment trends, and portfolio performance.
• Designed interactive Tableau dashboards to provide stakeholders with real-time insights into portfolio health, payment collection cycles, and customer credit risk, facilitating data-driven decision-making.
• Conducted detailed financial data analysis to identify trends in factoring volume, client risk profiles, and payment behaviors, presenting actionable recommendations to optimize cash flow management.
• Collaborated with finance, risk, and operations teams to develop and maintain a robust reporting infrastructure, ensuring alignment with business goals and regulatory requirements.

Bucaramanga, Santander, Colombia

• Reduced audit time by 20% by improving TriumphPay (former Hubtran) platform set up in order to match company's needs and specific requirements.
• Prepared working papers, reports and supporting documentation for audit findings.
• Followed established auditing processes to meet internal and regulatory requirements.

Bucaramanga, Santander, Colombia

• Reduced 40% of the time needed to create and test new financial products by implementing AppSheet as a prototyping platform.
• I participated as a Product Owner in Agile projects focused on design, creation, testing and launch of new financial products by generating suggestions, engaging in problem-solving activities to support financial.

Bucaramanga, Santander, Colombia

• I improved the payroll control and payment process by implementing a fingerprint attendance control system and the automation of the necessary calculations to generate the payroll, reducing the time of this activity by.
• Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.
• Prepared, documented and executed detailed test plans, test cases and defect reports.
• Performed and coordinated pre-production, in-line production, and final product inspections and determined quality assurance testing models of raw materials and finished products.
• Compiled and wrote training materials and conducted 7 training sessions on quality control activities.
• Developed team communications and information for meetings.

Bucaramanga, Santander, Colombia

• Used coordination and planning skills to achieve results according to production schedule. Used critical thinking to break down problems, evaluate solutions and make decisions.
• Created and updated records and files to maintain document compliance.
• Supported production needs by performing routine tasks using standard procedures and equipment.

Bucaramanga, Santander, Colombia

• Medical contract documentation maintenance
• Created new standard tools to create, track and improve medical hiring process using MS EXCEL and third parties tools.
• Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
• Conducted quality reviews and monitored contract performance.

United States

• Set up documentation to facilitate exports from Colombia and Chile.
• Followed up with customers to resolve inquiries.
• Communicated information and instructions to and from vendors to research and resolve operational problems.
• Initiated and maintained customer master profiles to correct information and offer consistent service.
• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Calculated weight, volume or cost of goods to be moved.

Industrial Engineer, Business Administration, Management And Operations

Full Stack Web Developer, Web Development

1+ year bootcamp where the main idea is to earn proficiency on: ● HTML and CSS ● Javascript ● Bootstrap ● Backend (MERN Stack)

Process Integration With Technology Using Sap Erp - Specialist, Computer/Information Technology Administration And Management

● SAP and Business integrations ● SAP ERP modules foundations ● SAP ERP modules configuration

Internal Iso 9001:2015 (Quality Managemenet System) Auditor, Quality And Processes Management

● ISO 9001:2015 Standards foundations ● Audits focused on improving the performance of companies