Luis Fernando De La Torre A. Email & Phone Number

Colombia

● Provided specialized technical support to clients through the Salesforce platform, ensuring timely and accurate resolution of issues related to our SaaS offerings.● Investigated and resolved system issues, bugs, and client requests for upsells and cancellations, enhancing customer satisfaction and retention.● Utilized Salesforce to track and manage support cases, ensuring efficient follow-up and issue resolution while maintaining detailed records of interactions.● Collaborated with cross-functional teams to identify root causes of recurring issues and recommended process improvements within Salesforce to streamline customer support operations.● Read and interpreted technical documentation to implement best practices and provide accurate solutions, ensuring system stability and continuous service improvement.● Assisted clients in troubleshooting and resolving complex issues, providing clear and actionable solutions through Salesforce Service Cloud.

Bucaramanga, Santander, Colombia

● Developed and maintained customized Salesforce reports and dashboards to monitor key financial metrics, including account receivables, risk exposure, and client payment performance, supporting credit and finance teams in managing factoring operations.● Automated data extraction and reporting processes using SQL and Python, improving the efficiency and accuracy of tracking invoice financing, payment trends, and portfolio performance.● Designed interactive Tableau dashboards to provide stakeholders with real-time insights into portfolio health, payment collection cycles, and customer credit risk, facilitating data-driven decision-making.● Conducted detailed financial data analysis to identify trends in factoring volume, client risk profiles, and payment behaviors, presenting actionable recommendations to optimize cash flow management.● Collaborated with finance, risk, and operations teams to develop and maintain a robust reporting infrastructure, ensuring alignment with business goals and regulatory requirements.

Bucaramanga, Santander, Colombia

● Reduced audit time by 20% by improving TriumphPay (former Hubtran) platform set up in order to match company's needs and specific requirements.● Prepared working papers, reports and supporting documentation for audit findings.● Followed established auditing processes to meet internal and regulatory requirements.

Bucaramanga, Santander, Colombia

● Reduced 40% of the time needed to create and test new financial products by implementing AppSheet as a prototyping platform.● I participated as a Product Owner in Agile projects focused on design, creation, testing and launch of new financial products by generating suggestions, engaging in problem-solving activities to support financial products creation process.

Bucaramanga, Santander, Colombia

● I improved the payroll control and payment process by implementing a fingerprint attendance control system and the automation of the necessary calculations to generate the payroll, reducing the time of this activity by 35%● Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.● Prepared, documented and executed detailed test plans, test cases and defect reports.● Performed and coordinated pre-production, in-line production, and final product inspections and determined quality assurance testing models of raw materials and finished products.● Compiled and wrote training materials and conducted 7 training sessions on quality control activities.● Developed team communications and information for meetings.

Bucaramanga, Santander, Colombia

● Used coordination and planning skills to achieve results according to production schedule. Used critical thinking to break down problems, evaluate solutions and make decisions.● Created and updated records and files to maintain document compliance.● Supported production needs by performing routine tasks using standard procedures and equipment.

Bucaramanga, Santander, Colombia

● Medical contract documentation maintenance● Created new standard tools to create, track and improve medical hiring process using MS EXCEL and third parties tools.● Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.● Conducted quality reviews and monitored contract performance.

United States

● Set up documentation to facilitate exports from Colombia and Chile.● Followed up with customers to resolve inquiries.● Communicated information and instructions to and from vendors to research and resolve operational problems.● Initiated and maintained customer master profiles to correct information and offer consistent service.● Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.● Calculated weight, volume or cost of goods to be moved.

Industrial Engineer, Business Administration, Management And Operations

Full Stack Web Developer, Web Development

1+ year bootcamp where the main idea is to earn proficiency on: ● HTML and CSS ● Javascript ● Bootstrap ● Backend (MERN Stack)

Process Integration With Technology Using Sap Erp - Specialist, Computer/Information Technology Administration And Management

● SAP and Business integrations ● SAP ERP modules foundations ● SAP ERP modules configuration

Internal Iso 9001:2015 (Quality Managemenet System) Auditor, Quality And Processes Management

● ISO 9001:2015 Standards foundations ● Audits focused on improving the performance of companies