Eduardo Oliveira Email & Phone Number

São Paulo, São Paulo, Brasil

Led four key operational areas: Pre-Sales, Onboarding Commerce, Professional Services and Onboarding Ideris (Marketplace). As Head of Operations, I was responsible for ensuring the achievement of strategic goals. Focused on results and operational efficiency, I played a critical role in managing initiatives. Key responsibilities included:- Pre-Sales: Managed the team responsible for analyzing customer needs and developing tailored solutions, ensuring alignment with the capabilities of the Wake platform. Supported the development of new functionalities with the Product team and guided the team in responding to RFPs, defining project scopes, and designing system architectures.- Onboarding Commerce: Led the team overseeing the implementation of e-commerce projects, working closely with partner agencies to ensure go-live deadlines were met, maximizing Monthly Recurring Revenue (MRR). I was responsible for the Onboarding and subsequent addition of MRR for 3 of the 5 largest clients in the company.- Professional Services: Developed and managed a specialized service aimed at reducing go-live times, facilitating the relationship between clients and agencies, and eliminating barriers that could delay project launches.- Onboarding Ideris (Marketplace): Led the team supporting clients in integrating the Ideris tool with marketplaces, ensuring an effective setting process through continuous monitoring and regular meetings.

São Paulo, São Paulo, Brasil

Led the operations of Samurai Experts, the leading Shopify implementer in Brazil at the time, with the goal of structuring a new business vertical focused on Product Development and preparing the company for potential investor funding. Key accomplishments:- Managed the Project, Development, and Support teams, stabilizing the company’s most complex projects, which were facing significant challenges.- Structured and led the new Product Development vertical, doubling the number of employees and expanding revenue.- Led the strategic transition from preparing the company for investment to preparing it for acquisition by the LWSA group.- After the acquisition, managed Samurai Experts for approximately one year, overseeing the integration process with Wake, including the reallocation of professionals and the internalization of the Gadol product by Melhor Envio, part of the LWSA group.

São Paulo, São Paulo

Internationalization of the Legal Person product, identifying competitive opportunities and mapping the product's weaknesses. Define, monitor, validate and report deliveries of products at an executive level in accordance with strategic objectives for the international front.Support teams in defining demands and prioritizing Roadmap, looking with special attention to cross-product demands, ensuring the connection between demands and the delivery KPI, reporting to the C-Levels.Be a reference in business information about internationalization and bring new data insights.Identify problems and create plans for solutions involving teams and, when possible, without involving the highest company levels, participating in plans for solutions.Influence the executive team of the need for changes in scope.Understand and connect the long-term objectives of the products and be able to develop plans according to the organization's expectations.

Responsible for Products team and definition of deliverables.Design, prototyping, prioritization, monitoring and delivery of new products.Main Achievements: Increase of 50% in the time to Market of the products developed with the establishment of the Development and Products teams in São Paulo. Delivery of 1 product every 3 months, on average, with the organization of current products and definition of the Roadmap for medium and long term of new ones.

São Paulo E Região, Brasil

Responsible for implementing Agile methodology with Scrum and Kanban.Definition of strategic Roadmap and prioritization of development Backlogs with the respective POs.Viability of MVPs for proof of concept of new products.Main Achievements: 70% increase in tracking of demands received with the implementation of processes, as well as demands that needed to go through more than one team. 40% increase in the speed of preparing product specifications with the assembly and management of the Products team with 6 people.

São Paulo Area, Brazil

Management and evolution of Products team. Definition of products strategy. Design of solutions based on feedbacks. Proposal for new modules and products. Monitoring of usage indicators for delivered products. Definition of Roadmaps, Backlogs and Sprints.Main Achievements: Delivery of more than 20 different products, modules and functionalities with the evolution of the company's Strategic Roadmap. Increase of more than 6 times in the usage of delivered products with the resumption of communication process for Sprints to be initiated and delivered to both end customers and company employees. 25% increase in the use of Agile methodology for teams that have not yet adopted it, with the approach of the Product, QA and Development teams for a vision of owning the Products and deliveries, in addition to the proliferation and equalization of knowledge.

São Paulo E Região, Brasil

Performing in all initial stages of the business, from prospecting to billing. Initial management of the Development and Operations teams. Direct customer service to strategic customers. Bridge between Business and Development areas. Ideation and design of new modules and functionalities. Understanding of new technologies and feasibility study. Presentation of results to investors.Main Achievements: Development of the company from the beginning, starting with 4 employees and reaching 42. Increase of 600% in the number of licenses with the development of new tools. Definition of areas, roles and responsibilities. Product pricing and billing model. Co-implantation of Agile methodology (Scrum).

São Paulo E Região, Brasil

• Management of all development and operations projects;• Digital Signage and Face Recognition system implementation and management for Banco Itaú;• Profile definition, interviewing and hiring of new employees;• Development and implementation of Action Plans for projects recovery.Main Clients: Banco Itaú, Siemens, Grupo Silvio Santos, Di Santinni and Arquitetura Humana.

Master Of Business Administration (Mba), Product And Services Management And Engineering

Bachelor’S Degree, Information Technology, Bisys (Bachelor In Computer Information Systems)