Luis Gonzalez Email and Phone Number
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Luis Gonzalez personal email
Luis Gonzalez phone numbers
I am a mission-driven, energetic and charismatic international executive who provides support and direction to teams that are leveraging technology to deliver innovative solutions for businesses and social impact. My global experience in developing and managing teams enables them to successfully exceed expectations and provide innovative services. By providing strategic direction and compassionate leadership to cross-functional teams, we design lean processes, new procedures, and quality standards. I am enthusiastically passionate about mentoring individuals to enable them to build a personal development plan to realize beyond their potential and to resonate with their core values. SUCCESS HIGHLIGHTS• Transitioned to Non-Profit Organizational leadership at EXECUTIVE LEVEL• Inducted into Allstate’s Data Center Operations Hall of Fame for LEADERSHIP• Developed STRATEGIC PLANNING process for employees and leaders in multiple companies• Transitioned to a GLOBAL ORGANIZATIONAL MODEL for technology support• Developed strong collaborative SOURCING partnerships with third party providers• Launched Community of Practice program to improve EMPLOYEE ENGAGEMENT to 95%• Drove MULTI-MILLION DOLLAR savings by outsourcing various IT functions • Extensive experience in leading all facets of INFRASTRUCTURE OPERATIONS• Proactively identified and implemented SOX key control audit DOCUMENTATION• Recognized for COMMUNITY SERVICE with Del Corazon and Good Hands awardsSKILLSLeadership | Thought Leader | Mentor | Relationship Builder | Presentation & Facilitation | Communication | Multi-Cultural | Solution Development | International Experience | Project Management | Virtual Organizations | Strategic Thinker | Relationship Management | Media Relations | Vision and Goal Development | Spanish | Technology Infrastructure | Executive Support | Fundraising | Multi-Media Gallup StrengthsFinder Strengths: Belief, Connectedness, Responsibility, Intellection, Maximizer
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Chief Executive OfficerThe Society Of St. Vincent De Paul North TexasTexas, United States
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Chief Executive OfficerThe Society Of St. Vincent De Paul North Texas Jan 2022 - PresentDallas, Texas, UsBlessed to lead our 850+ volunteer organization serving those in need throughout North Texas. SVdP offers systemic change programs aimed at addressing root causes of poverty and helping families on the road to self-sufficiency in such areas as health care, education, financial services, community outreach and more. We are here to serve those who need us as an outward expression and manifestation of our spiritual growth and desire to live out our Catholic faith. It is in growing in personal holiness - through His Grace - that we are able to serve those most in need in love and charity. -
Vice President Service DeliveryHudson Advisors L.P. May 2018 - Jan 2022Dallas, Texas, UsResponsible for the delivery and execution of the global Service Desk function to support executives and employees in all Hudson Advisors and Lone Star offices, including offices in Europe, Asia and Latin America.• Implemented managed print services solution and partnership to standardize printer fleet, reduce print expense and improve utilization• Supported the expansion / relocation / opening of multiple international offices • Coordinated the implementation of mobile device security applications and tools• Introduced monthly planning and goal-setting for team members targeted towards strategic objectives and meaningful deliverables• Spear-headed the delivery of multiple IT services for new business unit through strong collaboration with our selected managed service provider, quadrupling the employee base in 18 months and opening additional office locations before transitioning support back to corporate support model.• Crafted user guides, communications and processes to support corporate response to global pandemic lockdowns and the transition to a remote workforce -
Director, Data Center OperationsHorace Mann May 2015 - Nov 2017Springfield, Il, UsDirector for Data Center Operations and Network Operations Center, led the 24x7 operations, monitoring and capacity planning teams as well as Enterprise Change Management and Disaster Recovery, with two front line managers and thirteen overall employees.• Initiated the vendor selection process and implementation of outsourcing partnership for weekend and off shift support for Operations, leading to the creation of performance metrics, documentation of training and support processes, and expanded resource base of nearly 90% while surpassing engagement goals.• Introduced 12 Week Year planning and goal execution methodology for IT leadership team and sustained continuing execution of said methodology for the past 18 months with engaged leaders.• Enhanced the Enterprise Change Management process by proactively identifying and implementing new reporting mechanisms, developing SOX key control documentation and streamlining Change processes. -
Director Of Claims TechnologyHorace Mann Mar 2014 - Apr 2015Springfield, Il, UsDirector for all Claims related technology and desktop support needs and managed the Claim application support and development team.• Introduced employee development and monthly goal-setting program for direct reports, co-facilitated offsite IT Leadership Conference focused on teamwork and collaboration, served as mentor for four leaders and invited to join the P&C Claims Senior Leadership Team.• Orchestrated the replacement or upgrade of three key support applications for Claims, introduced Direct Toll Free phone lines for all Claim adjusters, completed the Windows XP to Windows 7 migration for Claims and drove multiple process improvement efforts.• Drove the development and execution of two key Claims projects to upgrade core infrastructure components (database and server) and created web services integration solution with core business vendor partner.
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Frontline Performance Leader, National Subrogation CenterAllstate Aug 2013 - Mar 2014Northbrook, Il, UsSenior leader for 70 employees with four team leaders, responsible for handling national subrogation demands and recoveries with other insurance carriers for auto insurance claims. The teams handled all contact and follow-up demands with carriers, provided direct communication to policyholders and collected $50 million annually.• Designed and implemented development and performance program for leaders based on Gallup StrengthsFinder tool and strengths-based leadership model. -
Senior Manager, Infrastructure ServicesAllstate 2005 - Jul 2013Northbrook, Il, UsSenior Manager for 75 employees across the country, responsible for providing desktop and end user support in all major corporate campuses. The teams provided support for video and audio conference services, network services, hardware deployment, asset management and general end user concerns regarding software applications. • Initiated a geographic Community of Practice to foster a sense of community among all employees, which included monthly town hall communication meetings and regular appreciation events, leading to improved overall employee satisfaction approval ratings of 95%.• Sponsored the Freeport Ambassador Network, encouraging employees to become company advocates, build positive community relations and generate business referrals. Network membership increased by 400% in two years, generated 75 business referrals and led to a corporate leadership in the community award from the ALS Foundation.• Established an Executive Concierge Services team to provide dedicated service and support to the Senior Leadership Team as well as an international division to support global campus locations in Northern Ireland and India.• Led the out-sourcing of various I.S. support functions, achieving a sourcing rate of 25% with internal control quality ratings surpassing 95%. Established collaborative relationships with sourcing partners through inclusive relationships and intentional efforts to operate as a unified team while compassionately counseling affected employees.
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Data Center Operations ConsultantAllstate 1998 - 2005Northbrook, Il, UsDirect leadership accountability for various Infrastructure Services platform teams and established operational support models and processes in Storage Administration, Unix System and Mainframe System Administration. • Facilitated the development of “best in class” internal practices in leveraging communication, processes and technology to support a virtual organization, which were modeled in other areas within Allstate.• Actively facilitated the aggressive consolidation of multiple data center locations while expanding technology platforms from legacy mainframe platforms to distributive systems, shared storage and Oracle databases, resulting in multi-million dollar savings, improved system redundancy and streamlined processing. • Launched the transition from a traditional regional support model to a support model for system administration spanning multiple staffing locations, including the startup of collaboration with Allstate Northern Ireland, increasing staffing by 40% to address annual workload growth rates of 75%.• Directed the consolidation and migration of new business acquisitions as well as support for international operations in Germany and Italy, increasing operational scope of accountabilities by 50%.
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Mortgage Relations Center ManagerAllstate 1994 - 1998Northbrook, Il, UsManaged over 30 employees, handling all billing, insurance verification and customer relations with mortgage partners while reducing nationwide staffing by 40%. • Created the Mortgage Relations Center, a centralized e-commerce remittance and billing center and a customer support center for financial institutions working with Allstate Insurance. • Introduced cutting edge IVR technology to facilitate improved telephony relations, handling 45% more calls without human intervention and won an internal innovation award (Team Excellence II). • Led the implementation of e-commerce for auto lienholder industry partners, eliminating over 4 million paper documents annually and tripled customer satisfaction levels in two years.
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Market Support ManagerAllstate 1989 - 1994Northbrook, Il, UsManaged an agency support team for Dallas/Ft. Worth market in the Texas Regional Office, handling customer support calls, policy endorsement changes and New Business applications.
Luis Gonzalez Skills
Luis Gonzalez Education Details
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The University Of DallasBusiness Administration -
Southern Methodist UniversitySpanish-American Studies
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American School FoundationHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Luis Gonzalez
What company does Luis Gonzalez work for?
Luis Gonzalez works for The Society Of St. Vincent De Paul North Texas
What is Luis Gonzalez's role at the current company?
Luis Gonzalez's current role is Chief Executive Officer.
What is Luis Gonzalez's email address?
Luis Gonzalez's email address is lg****@****ors.com
What is Luis Gonzalez's direct phone number?
Luis Gonzalez's direct phone number is +197267*****
What schools did Luis Gonzalez attend?
Luis Gonzalez attended The University Of Dallas, Southern Methodist University, American School Foundation.
What are some of Luis Gonzalez's interests?
Luis Gonzalez has interest in Children, Education, Health.
What skills is Luis Gonzalez known for?
Luis Gonzalez has skills like Leadership, Coaching, Process Improvement, Team Leadership, Vendor Management, Management, Insurance, Business Analysis, Team Building, Public Speaking, Call Centers, Business Process Improvement.
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