Director Of Operations
Current+300% increase sales in 2 years, +350% increase in headcount, +300% increase profit.Manage more than 100 people who work in projects, finance, sales, HR, R&D, IT and product development for government and private sectors.- Developed a new operations model (including methodologies and software tools) which helped reduce GRP implementations from 18 months to 4 months, increase operational profit up to 70% and execute up to 65,000 hours a year..- Implemented a KPI mechanism to evaluate company's performance and deploy improvements based on measurable pieces of information. .- Managed projects to help customers in Mexican public sector increase tax collection, comply with legal and transparency regulations, control expenses, and be recognized for those accomplishments by public and private institutions. .- Developed a new HR program to reduce turnover from 40% in 2016 to 25% in 2018, strengthen company culture and reduce dependencies on critical positions..- Implemented a product management and evolution model to develop 30% more modules, reduce support costs, increase stability and generate measurable benefits for customers. .- Structured company to support +500% more projects increasing project visibility, delegation capabilities, technological improvement, metrics evaluation and people development. .- Created a finance area which integrated with operations to generate budgets, measure profits and report finance and fiscal information to company directors.
