Servicios Desarrollo Apps Móviles y plataformasStaff AugmentationSectores / Empresas Fintech, Salud, Startup

Master Servicer. Specialization in Loan Administration (Digital Payments and Trust Management), Investor Reporting, Default Management, Regulatory Compliance, and Cash Flow Management.Responsible for the operations area, overseeing direction, strategic planning, and establishing relationships with CEOs, COOs, and CFOs of over 35 operations and more than 70,000 collaterals (leases, microcredits, payrolls, agro-industry, etc.).Led the systematization of business rules, coordinated issue management from detection to resolution of operational issues related to customer services, legal clauses, fund calculations, data manipulation, etc.Proficient in financing and structured collection trusts, reporting, and financial planning.Key Achievements:Successfully improved processes across all managed operations, implemented, chaired, and coordinated the operations committee, achieving a 100% elimination of potential calculation errors.Led the implementation of new operations, coordinated and ensured the incorporation of over four operations per quarter, resulting in a 50% reduction in the previous timeframe.Due to high team turnover, directed and implemented a new process in team selection and development based on skills and different stages, achieving a 90% reduction in personnel turnover.Coordinated, designed, and implemented new templates using Power BI, reducing report delivery time for investors by 75%.

Master Servicer, Calculation Agent, responsible for determining Relevant Events, compliance monitoring, and documentation management, control of the fiduciary obligations of the common representative.In charge of the operation and management of over 80,000 credits nationwide in various sectors, customer service.Managed the control and monitoring platform of the Trustee - Common Representative for over 150 issuances (structured and direct), achieving 100% compliance.Key Achievements:For 5 years, ensured the AM1 rating, the highest rating in Mexico awarded by HR Ratings, for two companies within the group.Coordinated the first synthetic securitization in Latin America, backed by the World Bank (IFC), managing teams in Mexico City and Madrid, for a private bank.

Focused on managing interdisciplinary teams for overdue portfolio recovery, financial planning, P&L, call center and domiciliary collections, and judicial management. Recovery of non-performing assets.Managed portfolios valued at 2.6 billion pesos, with clients from the United States, Belgium, and Germany.Led teams in 18 branches nationwide, overseeing over 60 team members.Supervised three operational areas: collections (domiciliary and judicial), call center, and legal department.Key Achievements:Achieved a 30% year-over-year increase in collections by implementing strategies such as the introduction of new products and campaigns to enhance the value of managed assets.Developed and implemented an annual business plan, ensuring total transparency of portfolio performance for investors. Monthly forecasting, analysis, and financial planning, including P&L.

Banking services, utility payments, remittances, and delivery of funds in social programs.Achieved a 15% reduction in costs associated with delivering funds to hard-to-reach areas, positively impacting over 1,700 branches nationwide.Coordinated the development project of a digital money transfer application.

Financial control and management of technology infrastructure projects worth over 5 million USD.Developed a control panel for the regional CFO using PeopleSoft, enabling monthly supervision and tracking of strategic technology projects.Responsible for the P&L of projects, business plans, and tracking reports.Achieved a savings of 3 million USD through various technological initiatives, such as implementing voice over IP for branch communication and nationwide implementation of tokens.