Luis Cuevas Email & Phone Number

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

IT Help Desk Agent: Proven track record as an IT Help Desk Agent, excelling in generating technical support tickets, accurately identifying user issues, and ensuring effective communication with the IT team for prompt issue resolution.Customer Service Excellence: Demonstrated outstanding customer service skills, consistently maintaining a positive attitude, and providing solutions with exceptional verbal and written communication in English.Effective Communication and Collaboration: Strong team player with excellent communication skills, adept at collaborating with colleagues and escalating emergency issues efficiently to enhance customer support services.Detail-Oriented Documentation: Proficient in maintaining meticulous records of customer interactions, enabling efficient troubleshooting and problem-solving while adhering to company procedures.Adaptable Problem Solver: Possess strong critical-thinking capabilities, adept at multitasking in a fast-paced environment, and delivering solutions while working under pressure. Punctual, reliable, and self-motivated to meet and exceed customer service expectations.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Customer Service Team Lead: Guided and mentored a high-performing customer service team, ensuring exceptional customer support and facilitating continuous training for team members.Problem-Solving and Solutions Expert: Collaborated with upper management to analyze and resolve common customer issues, including shipping challenges and fraud detection, contributing to enhanced customer satisfaction.Knowledge-Sharing Champion: Cultivated a culture of continuous learning by keeping the team updated with the latest industry news and trends, fostering adaptability and expertise among team members.Strategic Thinker: Developed and implemented proactive strategies to improve customer service operations, resulting in increased efficiency and a seamless customer experience.Results-Driven Leader: Achieved consistently high team performance by setting clear goals, monitoring progress, and promoting a customer-centric approach, ultimately driving customer loyalty and business success.

Miami, Florida, Estados Unidos

Como Senior Associate y Tech Support en EXO Drones, mi rol principal será el de Customer Support Specialist. Esto implicará la resolución efectiva y eficiente de las consultas de los clientes, asegurándome de comprender completamente sus problemas y necesidades para proporcionar soluciones adecuadas. Esto puede incluir responder preguntas sobre el funcionamiento de los productos, solucionar problemas técnicos y ayudar a los clientes a entender las características y funcionalidades de los drones EXO.Mi enfoque será brindar un servicio excepcional al cliente y trabajar para garantizar que los clientes estén satisfechos con sus experiencias con EXO Drones. Además, estaré disponible para ayudar a mis compañeros en la empresa, brindando asesoría en cualquier información técnica que necesiten.Mantendré un conocimiento profundo de los últimos desarrollos tecnológicos y de productos de EXO Drones para ofrecer el mejor soporte posible. También trabajaré en estrecha colaboración con el equipo de ventas para identificar y abordar los problemas comunes de los clientes y ayudar a mejorar la experiencia general del cliente.En general, como Senior Associate y Tech Support de EXO Drones, estaré dedicado a brindar un servicio de atención al cliente excepcional y asegurar que la marca siga siendo líder en la industria de los drones. Mi objetivo es garantizar que los clientes tengan la mejor experiencia posible con los productos y servicios de EXO Drones.

United States

Provide outstanding services to potential customers where looking for a new way to their lives, also assisting customers with concerns, issues and guiding them on how to setup their products.

Daba servicio al cliente y soporte técnico vía telefónica a usuarios finales con su producto.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Inspeccionaba y escuchaba las llamadas de los agentes, corrigiendo cualquier fallo según los estándares del cliente.

Proveía asistencia al cliente con cualquier duda o inconveniente on su producto. Reteníamos a los clientes recurrentes que querían cancelar el servicio, hacíamos ordenes de compras de los clientes potenciales. Proveía soporte a los compañeros en el piso de producción y asistía a los clientes cuando querian hablar con un supervisor.

Proveía soporte técnico por vía telefónica y asistencia a clientes con problemas de la cámara de seguridad.

Membership Assistance: Provided exceptional customer support by assisting customers with their memberships. Ensured a seamless onboarding process, addressing inquiries and concerns to enhance their experience.Enrollment Support: Played a pivotal role in driving project success by actively helping new customers enroll in services. Guided them through the enrollment process, ensuring clarity and ease of use.Product Knowledge: Maintained a deep understanding of products and services to provide accurate and valuable information to both existing and potential customers, enabling them to make informed decisions.Customer Engagement: Built strong relationships with customers, fostering loyalty and satisfaction. Acted as a trusted point of contact for resolving issues and ensuring a positive interaction at every touchpoint.Team Collaboration: Collaborated effectively with colleagues and team members to share insights, address challenges, and contribute to the continuous improvement of customer service processes within the project at Acquire BPO.

Proporcionaba asistencia a técnicos por vía telefónica sobre impresoras y computadoras. Supervisaba los trabajos de los técnicos y confirmando que los equipos estén en óptimas condiciones.

Technical, retention and customer service experience within 3 years of service in this company.

Computer Software Engineering, Technical

Education record