Lead all user experiences and product designs across multiple teams. Design application features to support advisors, financial professionals, and consumer audiences.

Leading all user experience designs for financial products to support advisors, financial professionals, and consumer audiences. Design research, mockup, wireframes and prototypes supporting the business requirements to launch minimum viable product. Provide feature enhancements and improvements post product launch.

Design visuals and user experiences for products, applications and websites including brand identity and print materials. Services includes:+ Wordpress and Shopify Websites+ Technology Product Designs+ User Experience Designs (Workflows, Wireframes, Prototypes)+ User Interface and System Designs+ Digital and Print Designs

Create user experience designs for proprietary enterprise system. Design UI mockups, wireframes and usability prototypes to offer design solutions for internal users.Projects: Internal claims processing system modernization and application designsDesign Tools: Axure RP and Sketch

Create user experience designs for line of business products in digital views specific to desktop, tablet and mobile to increase customer engagement. Design mockups, wireframes and prototypes based on business requirements to offer business solutions for public, secure and microsite websites.Project Function Areas:+ National corporate website+ National website mobile menu re-design+ Retirement Plan Services+ Tool: Find a Financial Professional Map+ Tool: Performance & Prospectus Center+ Tool: Lifetime Income Selector+ Tool: Lincoln Level Advantage AnnuitiesIndustry supported: Digital Experience, Customer Experience, Digital Marketing, FinancialDesign tools: Axure RP, Photoshop and Illustrator.

Serve as lead UX/UI product designer for global information technology systems. Create design deliverables for business solutions, scenarios, sitemaps, user flow diagrams, low and high fidelity wireframes / prototypes and content documentation. Specifically worked on web presentation for data heavy application to display dashboards, diagrams and visual charts. Industry Supported: Information Technology, Healthcare & Pharmaceutical.Design tools: Balsamiq Mockup and Photoshop; HTML/CSS Coding.

Serve as User Experience lead by gathering requirements based on business needs. Create UX deliverables for scenarios, sitemaps, user flow diagrams, low and high fidelity wireframes / prototypes and content strategy documents. Design tools: Axure RP and PhotoshopProject Function Areas:+ Portal Designs: UX and UI design for front-end ordering portal system for brand sales reps+ Digital Asset Tool: User experience designs to render on websites and mobile devices+ Digital Asset Link Generator: Information Architect and UX designs for system integration+ Digital Library Tool: Information Architect and User Experience designs for development+ CRM and WMS Systems: Component enhancements and user experience work flows+ Bid Request component: New component design for system implementationIndustry Supported: Healthcare, Pharmaceutical Brand Sales, Publishing

Role Functions:+ Manage Interactive Designers and User Experience Architects+ Set priorities and determine web store documentation queue+ Manage creative timelines, scope and schedule+ Review design and architect documentation+ Presents creative designs of technology product and servicesProjects Function Areas:+ Timberland UK redesign and component enhancements— http://www.timberlandonline.co.uk+ Timberland localization for France, Italy, Germany/Austria and Spain+ Christopher & Banks redesign - www.christopherandbanks.com & www.cjbanks.com+ Creative Team Visual Quality Assurance validation process+ ToysRUs Baby Registry - Smart Start new component design+ ToysRUs, QuickShop component enhancements+ ToysRUs Japan, Checkout+ Dick’s Sporting Goods, Quickshop component enhancementsClients Supported: Timberland UK, ToysRUs Global, Christopher & Banks, Dick’s Sporting Goods

Responsible for delivering website and visual designs for company websites, sales marketing team, WMS, CRMS and client portals. Create User Interface (UI) and User Experience (UX) designs for systems, process flows, and methodologies.Project Function Areas:+ Design user interface for Warehouse Management (WMS) and Customer Relations (CRM) Systems + WMS / CRM component enhancements based on business requirements+ Client and Customer Inventory Management e-commerce portal designs+ Inventory item imaging for all client web store portals+ Elsevier – Design Educational Electives Library programs ordering portal+ /alert Marketing – Design Pharm/alert Direct Mail Sample programs portal+ Designs for all promotional, presentation and websitesIndustry Supported: Healthcare, Pharmaceutical Brand Sales, Publishing

+ Manage operation of Information Technology and Visual Communications for non-profit organization and charter school+ Serve as liaison with vendors, partners and national organizations to meet deliverables+ Create and implement designs of websites, collateral materials and visual communication for public events and campaigns

+ Manage operation of Telemarketing call center and independent mobile store for AT&T services+ Manage national store front website for mobile phone services+ Ensure the efficiency, productivity and overall success of company operation

+ Managing and planning of technology solutions for existing and new clients+ Partner with vendors and suppliers to offer solutions and efficiencies through the lifecycle of projects and continued support+ Analyze to solve technical problems and provide client training

Assigned to A.I. DuPont in Wilmington, DE.+ Team Leader for Desktop Support and Hardware Support technicians+ Partner with leadership to create or enhance technical and workflow processes that create efficiencies through the technical service operation+ Ensure technical services are resolved based on service level agreements throughout market segments

Assigned to National Liberty / Providian Insurance Company in Frazer, PA+ Serve as Desktop Support Analyst to maintain the efficiency of network and technical operation+ Provide client support for 300 telemarketers and administration+ Analyze to solve technical problems and provide client training

+ Provide technical help desk and desktop support for company wide audience+ Ensure technical services are resolved based on service level agreements+ Analyze to solve technical problems and provide client training notification and telecommunication support