Daily tasks included:Provide technical support and information to contractors who are onsite troubleshooting on inverter single-zone and multi-zone mini-split systems and unitary condensing units. Keep a technical support log that contained detailed information on every call that was taken by the department. This was used to grade the effectiveness of our support as well as to monitor warranty claims made on replacement parts and compressors. Also useful in monitoring trends in installation or possible factory defects that we can identify and correct as soon as possible.Analyze and determine validity of warranties claims.Provide technical support, documents and specifications for sales reps and distributors.Dealt directly with factory with any pending issues or engineering faults in looking for and determining the most optimal solution.Pulling parts from new units to satisfy warranty claims when we did not have replacement parts in stock. Also in charge of reassemble of units when parts were made available.Accomplishments:Developed a systematic approach to filtering and servicing tech calls with the help of our customer service department.Organized and structured the company's spare parts lists and equipment Installation/Operations Manuals. Installed (2) single zone and (1) multi-zone unit for the purpose of creating a showroom that inevitably became a training room for contractor and distributors.Prepared and led numerous training seminars and webinars on inverter technology as well as presenting our current and upcoming equipment line up.Aided heavily in the creation of company's 2016 catalog introducing the latest mini-split lineup which included many upgrades. My responsibilities were to clearly explain the newest features and allocate all technical specifications and information that was deemed important to the creation of the catalog. VRF training - Basic

Provide HVAC engineering procurement and solutions to a wide range of industries, currently involved in co-generation systems and applied cooling equipment. Representatives for worldclass manufaturers like Carrier, GEA Ecoflex, WILO, Tower Tech, Urecon Systems, Onicon and others.In direct in-country operations in the Dominican Republic, Venezuela, Panama and Colombia providing applied chiller service as part of the Carrier Certified Service Providers network, Our capabilities include installation, operation, maintenance and service for Centrifugal, Screw, reciprocation and Scroll type chillers as well as cooling towers pumps and related mechanical equipment. Even though we specialize in Carrier, we service all brands including Trane, York, McQuay, Dunham-Bush among others.• Deal directly with maintenance/project engineers to make selections for equipment such as pumps, cooling towers, flow/energy meters, heat exchangers and commercial/residential sized chillers/chiller parts.• Experience with or knowledge of the following lines:o Pumps – Wilo, Armsrtong, Plad, Grundfos, Weinmann, Bell & Gosseto Cooling towers – Marley, BAC, Tower Tech (certified sales representative/startup)o Energy metering – Onicon, Badgero Heat Exchangers – GEA, Alfa Lavalo HVAC – Trane, Carrier (authorized distributor)o Misc – pressure valves, • Prepared engineered to order selections for chillers, pumps, cooling tower and or energy meter as well as prepare packaged quotes for clients on a daily basis. Packages consisted of pricing, selections and technical submittals.• Prepare/present project offers. • Pursue leads locally as well internationally (10% - 20% travel)• Ensure that, logistically, any and all equipment purchased reached its final destination at the promised delivery date.• Provide technical support on opportunities as needed

Plan, oversight and install integrated surveillance systems for standard and alternative energy systems for both residential and commercial clientsWork cross functionally with clients partner's sales, project management and installation teams to ensure clients' needs and internal deadlines are met.Also dealt with PBX telephone systems, WAN/LAN network set up and configuration for commercial and residential customers. Detailed knowledge and experience with optical cross connect systems, cable tray and trough routers, switches and multiplexers, fiber optic cabling techniques, including cables and splicing, coaxial cable and copper Cat 6/5 cabling systems and patch panels. Troubleshooting system problems and resolving electrical issues.Assist with overall crew and job site safety; staging materials, tools and loading trucks, general ground support and site preparation and cleanupExperience with AC and DC power systems design and operationAlso some experience with intelligent technologies such as smart homes and solar panel technologies.