Luis Dimas Email & Phone Number

Oakland, California

• Assisting Account Executives with:
• Setting up Accounts and Creating Opportunities in Salesforce
• Creating campaign plans and placing inventory holds in Salesforce
• Contract generation and client signature requests in Orders (Internal Platform)
• Booking/updating campaigns by submitting contracts and/or billing action forms
• Providing posting instructions and material status update for Local and Export campaigns

San Francisco Bay Area

• Prepared and executed signature requests via DocuSign to appropriate authorized signatories based on GEO
• Booked and tracked RRDRB and Corp DRB sessions for Deal Development Executives
• Maintained two case queues in Salesforce, solving or re-assigning cases to other teams
• Collaborated with Deal Development Executives and Deal Development Specialists on their deals to ensure deal closure
• Supported with End Customer Agreement activation and linking all subsidiaries to the appropriate accounts in Salesforce
• Assisted Deal Development Executives with financial data entries to ensure all necessary data is entered correctly in Salesforce

680 Folsom Street

• Supported new hire onboarding and training for Project Management Organization
• Analyzed data from our customers by creating unique formulas, functions, and charts using MS Excel to share product feedback in a presentable manner for our team and stakeholders
• Managed documentation for Macy’s Project Management Organization (PMO)
• Curated 100+ Confluence pages to improve quality of documentation and current Project Managers using the PMO Resource Center
• Supported preparation process of yearly external and internal auditing for Project Managers
• Tracked status of releases for 20+ projects every two weeks from sprint backlog to production using Version One

San Francisco, CA

• Audited 1,000+ Active Directory groups by communicating with the System Owners to update the groups with current information, creating additional space in Macy’s servers
• Monitored 10+ tickets daily using Service Now, and escalated issues to Macy’s Security and Technology team as needed, to resolve Outlook and Lync related issues and ensure employees could continuously communicate
• Created 10+ email distribution lists daily using Lotus Notes, allowing project owners to send emails to multiple recipients and expediting communication necessary to meet all project deadlines
• Interacted with multiple contractors daily using Active Directory application (Hyena) to unlock or reset user's profile and streamline workflow within the company

Emeryville, CA

• Supervised and trained 2+ sales associates daily on high customer service standards to ensure the best customer experience
• Collaborated with other managers to identify strategies to drive sales to improve the store status in our district, bringing up store’s district sales ranking from 12th place to 2nd place in one year
• Tracked and analyzed store Key Performance Indicators (KPIs) and metrics to meet annual sales goals
• Support 100+ customers daily to sell store products and promote Stash rewards program in order to establish new customers and retain older customers for the store and the company
• Applied and maintained guidelines for store appearance and presentation

Emeryvile, CA

• Audited 27 registers daily by counting and inputting the amount made during the previous day in transaction system, while preparing registers with a minimum of $1,000 for the next day
• Performed returns and exchanges for more than 100 people during every shift to create positive customer service and experience
• Gathered around 300 shopping carts multiple times every shift to ensure that the store was fully stocked

Certificate Of Completion, Information Technology

Year Up Bay Area is a six month intensive training program that provides low-income young adults a combination of hands-on skill.

Business Administration And Management, General

Salesforce System Administrator