Luis Fdo Zuniga Zeledon Email & Phone Number

Costa Rica

Costa Rica

Costa Rica

Responsible for troubleshooting computer systems of the organization, diagnose hardware/software faults and solve technical and applications problems, through phone, chat or by tickets, also evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions, Also involved in new tools.

Escazu, Costa Rica

Responsible for troubleshooting computer systems of the organizations, diagnose hardware/software faults and solve technical and applications problems, through phone or by tickets.Create user accounts on Active Directory, Exchange Server, Google accounts, Office 365, AppRIver tool

Guadalupe

Responsible for troubleshooting computer systems of the organization, diagnose hardware/software faults and solve technical and applications problems, through phone, chat or by tickets also responsible for planning, organizing, coordinating and directing Service Desk agents work schedules. Took the responsibility of imparting training to new team members.

San Jose, Sabana

Responsible for planning, organizing, coordinating, and directing Service Desk agents engaged in the remote support of IT equipment and software applications. Planning, coordinating, and consulting with other supervisory staff on the priorities, task assignments, and work schedules of the Service Desk staff. I also took the responsibility of imparting.

Heredia

• 2nd Level Agent, Technical Support,(March 2007 – January 2008)Responsibilities:Provide client support and technical issue resolution to external and internal customers via phone and chat, for DSL Internet users.Handles.
• 1st Level Agent, Technical Support (October 2006 – March 2007)Responsibilities:Provide client support and technical issue resolution via phone. Configuration of client’s equipment to connect to the Internet via.