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Luís Fernando De Oliveira Santos Email & Phone Number
Head de Renovações and Retenção e Customer-Led Growth
at
Yazo
1 work email found
@yazo.com.br
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Head de Renovações and Retenção e Customer-Led Growth
Location
Marília, São Paulo, Brazil
Company size
Who is Luís Fernando De Oliveira Santos? Overview
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Quick answer
Luís Fernando De Oliveira Santos is listed as Head de Renovações and Retenção e Customer-Led Growth at Yazo, a company with 58 employees, based in Marília, São Paulo, Brazil. AeroLeads shows a work email signal at yazo.com.br and a matched LinkedIn profile for Luís Fernando De Oliveira Santos.
Luís Fernando De Oliveira Santos previously worked as Head of Renewals and Customer-Led Growth at Yazo and Head of Customer Success at Yazo. Luís Fernando De Oliveira Santos holds Engenharia De Software, Information Technology from Universidade Tecnológica Federal Do Paraná.
Company email context
Email format at Yazo
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*@yazo.com.br
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AeroLeads found 1 current-domain work email signal for Luís Fernando De Oliveira Santos. Compare company email patterns before reaching out.
Profile bio
About Luís Fernando De Oliveira Santos
Experience in customer centric culture through the application of customer success and customer experience concepts, to guide customer experience and expectations with a focus on their success. Using KPI's analysis and management, I encourage the company's decision-making in order to leverage and renew business opportunities, as well as expand recurring revenue. Graduating from the 4th year of Software Engineering at UTFPR (Federal Technological University of Paraná) on the Cornélio Procópio campus and also on the 1st year of the Information Technology Management course at PUC-PR on the Londrina campus.
Current workplace
Luís Fernando De Oliveira Santos's current company
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Yazo
7 roles
Luís Fernando De Oliveira Santos work experience
A career timeline built from the work history available for this profile.
Head Of Renewals And Customer-Led Growth
Current- Management of expansion and renewal processes;- Structuring VoC processes as portfolio growth mechanisms;- KPI management through OKRs;
Apr 2023 - Present
Head Of Customer Success
- Construction of the CS strategy by mapping the market scenario, customer profile and organizational culture;- CS tactical and operational structuring;- Mapping the customer journey;- Customer base experience management, including implementation of VoC processes;Leadership of the team of analysts, including training and 1:1 feedback for continuous.
Apr 2021 - Aug 2023
Customer Success Consultant
Development and execution of processes that promote the customer success, ensuring the good experience of the clients, attending and improving their expectations, so that the project has the highest level of satisfaction of all involved.Activities:- Make periodic follow-ups with customers;- Make calls with customers;- Identify all project's details, so.
Aug 2020 - Apr 2021
Business Operator
- Sale of payroll loans in the public, private and INSS segments;- Customer prospecting and lead qualification;- Scheduling weekly visits, presenting campaigns and developing relationships with public institutions;- Carrying out benchmarks, studies and development of solutions for continuous process improvements with the supervisor;- Management of goals.
Sep 2017 - Mar 2018
It Administrative Assistant
- Execution of IT bill payment processes;- Quotation and assistance to the supply department in the acquisition of IT equipment;- Management of telecommunications invoices;- Primary service to the internal public;- Support for users of sales and promotion systems;- Preparation of performance reports for merchandising teams;- Data collection and reports for.
May 2016 - Mar 2017
It Administrative Apprentice
- Execution of IT bill payment processes;- Quotation and assistance to the supply department in the acquisition of computer equipment;- Support in the analysis of telecommunications invoices;- Primary service to internal customers;- Data collection and reporting;- Control of documents and IT equipments.
Apr 2014 - May 2016
Team & coworkers
Colleagues at Yazo
Other employees you can reach at yazo.com.br. View company contacts for 58 employees →
HS
Heloysa Samira
Colleague at YazoLondrina, Paraná, Brazil, Brazil
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IS
Inara Spinosa
Colleague at YazoLondrina, Paraná, Brazil, Brazil
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GB
Giovana Brianti
Colleague at YazoSão Paulo, São Paulo, Brazil, Brazil
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VB
Victor Batisttete Dias
Colleague at YazoMarília, São Paulo, Brazil, Brazil
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AM
Artur Massaro
Colleague at YazoSanta Rosa De Viterbo, São Paulo, Brazil, Brazil
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FL
Fernanda Lopes
Colleague at YazoLondrina, Paraná, Brazil, Brazil
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LC
Lucas Campos Goshi
Colleague at YazoLondrina, Paraná, Brazil, Brazil
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CN
Clícia Natália Araújo Lima
Colleague at YazoSobradinho, Federal District, Brazil, Brazil
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LA
Luna Almeida Mileski
Colleague at YazoLondrina, Paraná, Brazil, Brazil
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AM
Ana Menezes
Colleague at YazoLondrina, Paraná, Brazil, Brazil
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Heloysa Samira
Colleague at YazoLondrina, Paraná, Brazil, Brazil
View →
IS
Inara Spinosa
Colleague at YazoLondrina, Paraná, Brazil, Brazil
View →
GB
Giovana Brianti
Colleague at YazoSão Paulo, São Paulo, Brazil, Brazil
View →
VB
Victor Batisttete Dias
Colleague at YazoMarília, São Paulo, Brazil, Brazil
View →
AM
Artur Massaro
Colleague at YazoSanta Rosa De Viterbo, São Paulo, Brazil, Brazil
View →
FL
Fernanda Lopes
Colleague at YazoLondrina, Paraná, Brazil, Brazil
View →
LC
Lucas Campos Goshi
Colleague at YazoLondrina, Paraná, Brazil, Brazil
View →
CN
Clícia Natália Araújo Lima
Colleague at YazoSobradinho, Federal District, Brazil, Brazil
View →
LA
Luna Almeida Mileski
Colleague at YazoLondrina, Paraná, Brazil, Brazil
View →
AM
Ana Menezes
Colleague at YazoLondrina, Paraná, Brazil, Brazil
View →
6 education records
Luís Fernando De Oliveira Santos education
Engenharia De Software, Information Technology
Gestão Da Tecnologia Da Informação, Information Technology
Designer De Websites, Information Technology
Etec Antonio Devisate
Técnico Em Administração, Business, Management, Marketing, And Related Support Services
Etec Antonio Devisate
Ensino Médio
Etec Antonio Devisate
Ensino Fundamental
E.E. Antonio Reginato
FAQ
Frequently asked questions about Luís Fernando De Oliveira Santos
Quick answers generated from the profile data available on this page.
What company does Luís Fernando De Oliveira Santos work for?
Luís Fernando De Oliveira Santos works for Yazo.
What is Luís Fernando De Oliveira Santos's role at Yazo?
Luís Fernando De Oliveira Santos is listed as Head de Renovações and Retenção e Customer-Led Growth at Yazo.
What is Luís Fernando De Oliveira Santos's email address?
AeroLeads has found 1 work email signal at @yazo.com.br for Luís Fernando De Oliveira Santos at Yazo.
Where is Luís Fernando De Oliveira Santos based?
Luís Fernando De Oliveira Santos is based in Marília, São Paulo, Brazil while working with Yazo.
What companies has Luís Fernando De Oliveira Santos worked for?
Luís Fernando De Oliveira Santos has worked for Yazo, Poupacred Processamento De Dados Ltda., and Dori Alimentos Ltda..
Who are Luís Fernando De Oliveira Santos's colleagues at Yazo?
Luís Fernando De Oliveira Santos's colleagues at Yazo include Heloysa Samira, Inara Spinosa, Giovana Brianti, Victor Batisttete Dias, and Artur Massaro.
How can I contact Luís Fernando De Oliveira Santos?
You can use AeroLeads to view verified contact signals for Luís Fernando De Oliveira Santos at Yazo, including work email, phone, and LinkedIn data when available.
What schools did Luís Fernando De Oliveira Santos attend?
Luís Fernando De Oliveira Santos holds Engenharia De Software, Information Technology from Universidade Tecnológica Federal Do Paraná.
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