- Project Manager for all aircraft maintenance (scheduled/unscheduled maintenance, modification activities, prebuy Inspections and AOG events).- Service Center Team Supervisor (8 Direct Reports). - Customer main point of contact during the maintenance event. - Coordinates all the stakeholders involved in the project (Sales, Technical Office, Hangar, Stores, Quality, Finance, Suppliers, Engineering and External Vendors).- Responsible that the project is completed within the agreed budget and downtime, ensuring that all the resources and materials are allocated and available.- Ensures that work performed is done in accordance with Policies, Procedures and Quality Standards established by the Regulator Authority and Textron Aviation.- Responsible for safety, quality, meeting schedules and efficiency of the Service Center (monitors the work environment to assure it is maintained in a safely and orderly condition; identifies and corrects unsafe acts; investigates any accidents or incidents, reports findings, complete with recommended corrective action).- Supervises and assigns team members to maintenance in line with schedules. Realigns assignments as required to meet customer, maximize efficiency or by direction of the Service Center Management.- Daily interaction with team members regarding workmanship, efficiencies and safe working conditions (Provides coaching and counseling in order to manage performance of team members; conducts and documents performance evaluations; tracks, documents and conducts disciplinary actions required under the procedures and policies of Textron Aviation).- Implements lean manufacturing processes and practices as well as coordinates all Area Team Development events for area of responsibility.- Maintains and develops a positive relationship with present and future customers, promoting aircraft maintenance and modification projects.- Responsible for managing customer queries and ensures their satisfaction.

- Performed the first Textron Aviation CSR (Customer Service Representative) Exchange Program. - Two-month program in which two CSRs from different European locations exchange their positions.- Program objectives: 1) Standardization of internal processes. 2) Service Center Quality improvement.3) Networking (internal and external) improvement.- At the end of the program, feedback is provided to management, which takes internal corrective actions to improve the processes.

- Main point of contact with the customer prior aircraft arrival.- Responsible for the preparation and planning of the work requested by the customer (scheduled maintenance, airworthiness directives / service bulletins & letters, avionics modifications, refurbishments and paint works). - Verifies that tasks are within the scope of the center according to the approved Part 145.- Before aircraft arrival: 1) Ensures that the necessary resources and materials are in place.2) The project is within the agreed budget.3) Coordinates all involved stakeholders.4) Verifies that the requested works are within the credit limit of the customer.- In collaboration with the Sales Manager, budgets preparation for inspections, modifications and Service Bulletins.- Ensures that the technical documentation generated during maintenance is controlled and stored in accordance with EASA / FAA 145 regulations and customer requirements.

- In collaboration with the Project Manager (CSR): a) Customer status update.b) Monitoring parts/consumables/tooling are in place in order to meet the agreed downtime.c) Coordinates with all the stakeholders involved in the project.d) Controls that the tasks to be performed are within budget.e) Prepares project to issue the final invoice.- Work packages preparation (Unscheduled Maintenance and AOG) and control/storage of the technical documentation generated during maintenance in accordance with EASA / FAA 145 regulations and customer requirements.- Direct Labor monitoring and update.- Monthly "Service Experience" meeting preparation in which practical cases of troubleshooting, Quality Escapes / Alerts and procedures review are presented to the team. - KPI updates.

- VBA applications (Access) development obtaining information and relevant data through SQL queries in AS400 (Maintenance Control Program) generating:a) Status reports and costs of ongoing projects.b) Statistics of the most used spare parts by aircraft model based on the inspections, updating the Service Center stock according to this information.c) Statistics of the direct labor that allow a study between the time invested in each project and different variables such as: 1) Labor seasonality correlation. 2) Type of maintenance performed (scheduled, unscheduled, and AOG). 3) Evolution of fleets and customers over time.d) All these data were presented to the Service Center management for decision making.- In collaboration with the Project Manager (CSR): a) Customer status update.b) Monitoring parts/consumables/tooling are in place in order to meet the agreed downtime.c) Coordinates all the stakeholders involved in the project.d) Controls that the tasks to be performed are within budget.e) Prepares project to issue the final invoice.- Work packages preparation (Unscheduled Maintenance and AOG) and control/storage of the technical documentation generated during maintenance in accordance with EASA / FAA 145 regulations and customer requirements.- Direct Labor monitoring and update.- Monthly "Service Experience" meeting preparation in which practical cases of troubleshooting, Quality Escapes / Quality Alerts and review of procedures are presented to the team. - KPI updates.

- Collaboration with the Maintenance Manager improving the efficiency of production processes: a) Flow charts development. b) Identification and improvement proposal. c) VBA (Access) App Development: 1) Special Tooling (calibration and usage control following EASA / FAA 145 requirements). 2) Status Reports generation of ongoing projects that are shared to the customer. 3) Logbook Entry documents generation. - Collaboration with the Maintenance Manager improving Lean Manufacturing philosophy.- Collaboration with the Technical Office daily routines: a) Work packages preparation (Scheduled and Unscheduled Maintenance, AOG).b) Control/storage of the technical documentation generated during maintenance in accordance with EASA / FAA 145 regulations and customer requirements.