Luis Felipe Vergara Salcedo Email & Phone Number

Solon, Oh, Us

o Lead a team of 5+ Project Managers for the Operational/Tactical NA PMO Team.o Achieved a team client billable utilization rate of over 75% for Q2.o Conduct weekly Steering Committees for Angus and RentPayment products.o Introduced the Project Manager role for the RentPayment product, creating a project tracking backlog, KPIs, and SmartSheet dashboards.

Solon, Oh, Us

o Developed, executed, and optimized project plans and resource schedules.o Managed 40+ operational/tactical projects to completion using MRI Global PMO Methodologies (4D Model).o Maintained a client billable utilization rate of over 90% from Nov 2023 to May 2024; recognized for second highest utilization across the Professional Services team for Q4 2023.

Solon, Oh, Us

o Reduced due diligence completion time from 23 days to 7 days by designing a new kickoff deck, follow-up reports on Salesforce, and creating KPIs to measure progress.o Designed SOPs for the implementation area, including document labeling, check scanner requests, Salesforce opportunity creation, quality control, and training procedures.o Completed 30+ software implementations (RentPayment product) from start to finish, including key integrations such as Flat File and API.o Engaged with 100+ customers, conducting introductory meetings to gather necessary documents and information for underwriting (KYC requirements) and onboarding processes.

Atlanta, Ga, Us

o Managed a team of 70+ employees, ranging from entry-level operators to team leaders, increasing efficiency and productivity of the PPH (pieces per hour) target at the mailing processing operations.o Improved the Staffing Hours rates tracking by creating an Excel spreadsheet with eye-catch visualization to facilitate control and reading.o Supported the HSP (High-Speed Processor) project Implementation, improving the pieces per hour speed to 10% more.o Led daily meetings with team leaders and managers before the shift started, discussing actions plans assigned to the shift according to volume estimates and current circumstances.o Responsible for creating the daily staff plan request according to the volume forecast and the expenses budget.

Bonn, Nrw, De

o Managed a team of 20+ employees, ranging from data-entry operators to team leaders. Recognized two years in a row for highest leadership acceptance (>97%) according to Employee Opinion Surveys (2019,2020).o Responsible for the DHL Import administrative operations to Colombia, guaranteeing the accomplishment of local customs regulations and company standard procedures.o Improved the Urgent Shipments Notification process by automating long-task using RPA programs (UiPath) and formulated spreadsheets (Excel Macro). This resulted in an increase of low-value shipment delivery by 70%.o Led main procedures improvements in DHL Colombia involving multi areas and using the DMAIC methodology.o Implemented a tasks chart structure alongside repetitive and unproductive task removal by using Six Sigma Methodology. This resulted in a reduction of 68% of employees overtime.o Created control spreadsheets using Power Bi and Power Query, adjusted critical procedures steps, and trained the employees. This resulted in a data-entry failures reduction to 26% and operating expenses to 26%.

Bonn, Nrw, De

o Responsible for the DHL Colombia Operations Area Projects end-to-end execution. Performed as a secondary role during Lead Linehaul and Gateway Supervisor positions.o Created project proposals using PowerPoint Presentations to the Regional Head Members. Designed layout drawings (AutoCAD) and cost-benefit analysis. This resulted in 5 projects being approved.o Managed five projects that had a budget between $ 170K EUR and $ 820K EUR using PMBOK Methodologies and controlling execution (Project and Excel).o Led projects bidding process with the procurement team, negotiated assets acquisition, and created the purchase orders.

Bonn, Nrw, De

o Responsible for the DHL Colombia Operations connections (Domestic and International). Managed freight rates with suppliers reducing 10% of connections expenses annually. o Expanded the connection network by negotiating with competitive suppliers improving the transit time in 4-hour less.o Improved the Cabotage Export Procedure to 1 day connection time by removing unproductive tasks and creating spreadsheet to track the procedure performance. (Kaizen Methodology)o Lead monthly meetings with suppliers and managers using PowerPoint Presentations, discussing service performance and operations needs. o Responsible for the cost analysis of the operations area according to budget, created financial reports (SAP) and controlled expenses with formulated spreadsheets (Access and Excel)

Bonn, Nrw, De

o Responsible for leading global guidelines compliance implemented a new internal audits program including visits to all the Colombia Operations facilities.o Designed training and peer-mentoring programs about global standard procedureso Accomplished three regional internal audits to DHL Colombia Operations, such as Cash Handling (Ago-16), Global Standard Operations Procedures (Oct-16), Dangerous Goods (Jan-17).o Created Operations KPI’s reports to Managers using PowerPoint Presentations and Big Data Analysis (Excel Macro).o Responsible for managing area purchases, creating purchase orders, and tracking cost accounting according to budget.o Designed SOP procedures and modeling process according to global guidelines.

Bonn, Nrw, De

o Responsible for Analysis and Proposing improvements in the Gateway Operations procedures, in addition to reporting and analyzing the main performance indicatorso Created an Excel spreadsheet to control Overtime and Measurement for Cabotage process.o Implemented flow charts to improve the Clearance and Cabotage processes.o Implemented new key performance indicators (KPI) and designed a control program to the Cleansing procedure performance.

Grado En Ingeniería, Ingeniería Industrial

Professional Certificate, Project Management

D, International Business/Trade/Commerce

Diplomado En Importaciones Y Exportaciones, Negocios Internacionales/Comercio Internacional