I manage the Global Implementation team (US, UK, and India), which covers the full implementation lifecycle, from the generation of the SoW, through the project delivery of out of the box and custom implementations. I continue to lead and consult on best practices for integration designs when working with prospective customers as part of the sales cycle. My key responsibilities include:- Management of Professional Services’ pipeline and resource allocation.- Escalation point for global projects.- Verification and sign off of Statements of Work and Change Requests.- Creating and implementing business processes for each team within the Professional Services department.- Recruitment of all roles and supporting recruitment for other departments.- Leading integration design workshops with customers during the sales cycle, identifying the best pathsto meet customer needs whilst also driving standard SaaS practices and ideals. Key achievements:- Led the effort of creating standard delivery packages which helped the company reduce the customer’s time to value from +12 weeks to 6 and 2 weeks based on the delivery package. - Implemented a structured Program Management policy using Smartsheets. This helped the team standardize customer and internal reporting and allocate team members. - Built a strong team culture, mentoring team members and others in the organization to maximize their contribution to the team.

- Created technical solutions to meet specific client requirements, through use of technologies including REST APIs, Amazon Web Services, SAML, Node.js and Angular.js- Worked with large financial and retail customers during the pre-sales process to determine how our platform could be used to integrate with their systems. Also helped identify product gaps and worked with the internal Product Team to prioritize and document the requirements. - Reduced implementation timelines and change requests by creating standard SoW and Solutions templates. This effort required input from the Professional Services, Solutions and Product Management teams.

• Led cross-functional team the company’s Revenue Cycle management optimization platform for large network hospital networks. • Improved communication with external and internal Project Sponsors by designing a suite of standard project update and system design templates. • Successfully delivered large-projects by using Agile methodologies like daily stand-ups, and sprint planning meetings.

• Improved project outcomes and executive reporting by introducing agile methodologies for the planning, execution, and monitoring project phases including product backlogs, relative sizing, agile project sizing sessions, development sprints and release burn-down charts. • Acted as Product Owner in the development of a the customer facing Polling platform. • Successfully led the Infrastructure, Development, Support and Operational teams to update the Document Management Platform • Increased customer satisfaction and reduced time required to initiate the development of the new polling platform by leading the creation and management of the product backlog.

• Lead the on time delivery of a new service line to a high profile client. Responsibilities included facilitating business requirements gathering sessions, securing development resources, leading development efforts and coordinating operational procedures. • Worked with the strategic business development team to evaluate new company ventures. My responsibilities included leading the market, operational and financial analysis, and presenting the information to the project decision committee. • Reduced the time to market of new features of Direct Insurance platform by 50% by establishing a Product Backlog to manage the enhancement requests submitted by various departments within the company.• Led the implementation team as Scrum Master to implement a new platform to support the lunch of a new Travel Insurance product.

• Carry the voice of the customer within the software development department.• Documented business requirements for the enhancements of the operational and customer facing Direct Insurance platform.

Team Lead • Develop recommendations for methodology, design and deliverables by partnering with the client and Project Principal.• Pursue opportunities to create efficiencies that meet or exceed clients’ expectations by managing communications and hour and cost variations.• Completed a project with 10% fewer resources than originally planned by leading a team of five developers using SCRUM methodology, WPF and .Net 4.0 technology.Consultant • Helped a customer implement custom business rules to enhance customer experience by adding complex WCF rules and workflow evaluation algorithm. • Reduced testing and development time by 30% for a client by creating a set of automated tests for the Salesforce.com Outlook plug-in.

• Determined the financial feasibility of 13 potential new restaurant locations in the US by creating a profitability model, which is currently being used by the client.• Evaluated the impact of expenses and growth factors by using sensitivity analysis.

Software Architect-Team Lead • Prioritized development opportunities to solve communication issues between remote locations by managing a six person development team and partnering with different business units.• Managed the product life cycle for 3 educational planning software tools, including market research and documentation of requirements (Use Cases and Functional Requirements Documents) by using SCRUM methodologies.• Analyzed and documented business requirements in collaboration with the Customer and Product Management using Use Case and Functional Requirements documents.Sr. Developer • Quadrupled revenue opportunities while reaching adjacent customer segments by leading a team that created an educational planning platform using ASP.Net, SQL Server, and MSSQL Reporting Services. • Gathered requirements using functional requirements document for a nationwide cancer data registry project financed by the Mexican government.

• Co-led a product strategy to migrate the company’s legacy systems to a Microsoft CAB and.Net 3.5 based platform that resulted in the migration of over 10 complex manufacturing applications in two years. • Improved productivity of field engineers by implementing PERL and MySQL based manufacturing systems that reduced product scrap by 6%.• Led a flawless migration from Sybase to MSSQL 2005 by designing test cases and migrating a suite of client applications.

• Co-led the implementation of a company-wide strategy to standardize the authentication and authorization techniques of over 20 legacy applications using Active Directory based authentication.• Designed and implemented a data encryption strategy and gathered business requirements by using Use Cases and Functional Requirements documents to protect the company’s sensitive information.• Led discussions with several stakeholder groups to obtain, document and implement business requirements for the next generation of vehicles reservation system.