At the helm of Capgemini's LATAM BPO services, my focus centers on steering operations for a prominent consumer goods company, with a dedicated team of over 650 people across multiple regions. We're committed to developing strategies that consistently surpass KPIs and SLAs, ensuring exceptional customer experiences through robust operational frameworks.In the dynamic field of Business Process Outsourcing, my role encompasses the meticulous management of diverse functions such as Master Data, Credit, planning,Logistics. Our success is anchored in a collaborative approach, fostering a culture of continuous improvement and leveraging my expertise in Customer Relationship Management to cultivate enduring client partnerships.