Pioneer a new Data Quality and Observability strategy in the company.Formed a team of Data Engineers and Data Quality and QA Analysts that lead the execution of end to end automated solutions to ensure the early detection and alerting of data issues in business-critical data pipelines.Spearheaded the architecture and implementation of data quality monitoring and alerting solutions that resulted in the prevention of significant revenue loss for the company.Staffed and scaled the team with highly skilled engineers and fostered a culture of innovation and automation.Core technology stack includes: Snowflake, SQL Server, Databricks, Python, Dagster, dbt, Slack, Power BI, Alteryx, Azure DevOps

Led a team of Product Owners and Business Analysts that managed the day to day execution, planning and stategy of the main initiatives of the Enterprise Data organization.Introduced operational efficiencies such as a common request intake and workflows across all the data engineering teams and improved and automated data quality monitoring.

Direct and indirect management of multiple agile teams responsible for the production of internal and client facing reporting solutions that provide actionable insights, trends, advanced metrics and storytelling around the company’s value-based care/fee-for-value and care management programs. • Formed a high-performing organization with diverse teams that includes Product Owners, Business Analysts, BI Developers and Data Analysts/Scientists/Engineers. • Created and nurtured a positive team’s culture, focused on innovation, accountability, communication and collaboration, that resulted in high employee engagement and retention.• Day to day involvement in company strategy initiatives, episode/bundle management, claims analysis, healthcare utilization metrics/benchmarking and process automation.• Work cross-functionally with Data and Software Engineering, UI/UX, Product, Finance and Operations.• Technology stack includes: Tableau, Looker, Power BI, Python, SQL, Airflow, dbt, AWS (Redshift, RDS, Lambda, S3, EC2, SNS, SES), Azure (SQL Server and VMs), Atlassian (Jira,Confluence, Bitbucket, Bamboo).Highlights:• Identified teams to transition from Scrum to Kanban methodologies for immediate increase in delivery speed. • Designed data pipelines framework to fast-track metrics and benchmark development. Utilized the AWS technology stack.• Led the design and implementation of Data Management and Quality initiatives that resulted in increased speed and accuracy of data in reports for overall better user/client experience.• Streamlined the development lifecycle, workflow management, roadmap and internal/external communication across teams.

Manager of Data and Reporting team with 10 to 12 direct-reports that supported the corporate clinical and nation-wide regional market operations. Supported the following areas: Compliance, Claims, UM, CM, DM, Call Center, Workforce Management and Quality.• Oversaw the development of dashboards, reports, metrics and scorecards used to drive business and staffing decisions.• Streamlined the development lifecycle, request intake system, product inventory and prioritization process via an effective implementation of Agile methodologies and robust workflow processes using SharePoint.Highlights:• Implemented automated alerts triggered via anomaly detection, machine learning, forecasting and trend analysis.• Designed and developed a new executive reporting suite and dashboards resulting in concise, one-stop-shop reports that had great adoption company-wide. This fully automated reporting suite replaced a manual process that required multiple teams to compile metrics for upper management.• Used data engineering and warehousing techniques to build a reporting Data Mart that improved automation and consistency across all reporting solutions. Owned design, ETL/ELT pipelines (SSIS), Data Governance and Performance Tuning.

Manager of Data and Reporting team with 4 to 6 direct reports that supported the Humana Behavioral Health line of business. The team supported the Claims, UM, CM, DM, Compliance, Call Center and Quality areas of the organization.• Implemented Agile methodology (scrum) which resulted in more efficient workflows, prioritization and delivery planning. • Led communication, prioritization and planning with partner technical teams and business stakeholders.Highlights:• Implemented automated data quality checks and delivered timely resolution to data issues related to quality and accuracy. Implementation consisted of an ETL Tracking solution that allowed the team to monitor jobs (SSIS) and programmatically notify and restart/recover jobs using Batch, VBS and Python.• Created framework to standardize cross-departmental compliance reporting to support CMS and NCQA state level requirements. This replaced multiple manual processes with an automated data model that covered for all reporting needs.

Business Intelligence Developer/Tech Lead responsible for designing, building and maintaining reports and dashboards used by leaders to drive operations and decision making. Supported all areas of the Humana Behavioral Health operations (Compliance, UM, CM, DM, Quality, Claims and Call Center).• Led and oversaw the development of reports and dashboards using Qlikview, Tableau, Power BI, SSRS or Excel with a SQL Server, Oracle or SAS back end.• Developed complex database objects such as SQL Scripts, Stored Procedures, Macros, Views and Functions to generate data sets from Oracle, SQL Server and SAS.• Subject Matter Expert of healthcare specific data and processes such as Claims, HEDIS measures, Authorizations, Enrollment, Care Management, Compliance, Medicare Welcome Calls and Call Center metrics.• Trained and developed employees in tools such as QlikView, Power BI, Tableau, SAS, SQL, SSRS, SSIS and other development tools. Also assisted other developers with business knowledge gaps or with the technical implementation.Highlights:• Converted manual Excel and Crystal Reports to SSRS, Qlikview and a robust data model that drastically improved daily operations. Automated more than 90% of entire inventory.• Implemented ETL/ELT processes to seamlessly integrate data from numerous and disparate data sources and platforms such as: SQL Server, Oracle, SAS, Access, Excel and flat files. This resulted in consistent, fast and reliable reporting across all business areas.

Technical Lead and Developer in a Full-Stack development team responsible for a business-critical web application that was accessed by thousands of customers daily. • Managed a JavaEE web application with an Oracle database backend and jBoss application server that supported a business-critical process. This application was used by the company and external suppliers worldwide to manage the compliance of the company standards and procedures to perform controlled processes. • Gathered user requirements, designed new features, managed resources and priorities, and led communications with the IT department to define and maintain infrastructure needs.Highlights:• Led Six Sigma Green Belt project that resulted in more than $250K in annual savings by significantly improving the audit management process. It consisted of a graphical view (map) that provided audit consolidation suggestions and allowed the audit coordinator to strategically assign audits based on the provider/auditor locations and travel plans.• Developed the front-end and back-end of client and web-based data management applications using tools/languages such as MapPoint API, .Net (C#), Oracle Forms, HTML, CSS, PHP, ASP, and ASP.NET

• Provided Help Desk Support to employees on network and computer hardware and software issues.• Network troubleshooting on physical or client configuration levels.

• Troubleshoot and find solutions to computer networking, hardware and software issues.• Developed a tool using .Net (C#) and SQL Server to manage the attendance and provide basic statistics about the usage of the computer lab.