Luis Paez Email & Phone Number

• Responsible for onboarding, training, and the overall success of each client using the platform interface, setting up their PMS and keeping up with followups in database.
• Assisting and supporting existing customers in their daily use of our software using product engagement strategies, working the full sales cycle.
• Achieving 90% Positive CSAT monthly goal.
• Working closely with the Sales/Billing/Engineering and Product teams to define and achieve customers’ success criteria, demonstrate ROI, and help ensure customer renewal.

San Diego, California, Estados Unidos

• Identifying prospect decision-makers, uncovering critical business issues andselling Cloudbeds' value proposition.
• Achieving 15% monthly sales conversion rate.
• Enriching outbound marketing activities with local market/cultural insights.
• Nurturing self identified leads and qualifying internal prospects to database.

Monterrey, Nuevo León, México

• Lead generation, planning and comercial content creation to release email marketing campaigns and scheduling meetings with our customer's leads.
• Creating connection of 70% rates and above, generating a minimum of 10% return on investment for our clients.
• Calling leads in different countries to schedule meetings with customers operating abroad.
• Creating CRM email database with more than 10,000 users reached in LATAM, USA and Europe.

Monterrey Y Alrededores, México

• Planning successful meetings to choose scale-up companies for acceleration programs.
• Providing weekly updates about emerging products developing in different industries to reach potential clients.
• Database management to ensure growth.
• Active member of Monterrey's Entrepreneur community

Monterrey Y Alrededores, México

• Satisfied customers who came back for the experience of getting good movie recommendations.
• Inventory system comprehension and management.
• Learnings about entertainment industry in digital media.
• Skills in office equipment management.

Master Of Arts - Ma, Digital Innovation & Intrapreneurship, Specialization In Digital Product Management.

Bachelor In Business Creation And Development, Entrepreneurship

Activities and Societies: Active member since 2015 of the Orchestra of Tecnológico de Monterrey, interpreting Clarinet and Saxophone and.

Global Business Program, International Business, Bachelor Program

I learned strategies to work in emerging global markets within areas that call my attention, among them, project management, marketing and.