Luis Felipe Ruiz Email & Phone Number

Barranquilla, Co

California, Estados Unidos

Position Overview:As a Professional Services Engineer, I will play a pivotal role in enhancing our client relationships by providing tailored support in the development, implementation, and optimization of industry-leading tools. Responsibilities:Client Support: Provide personalized support to our clients in the development, implementation, and improvement of tools such as SolidWorks, SolidWorks PDM, Creo, Windchill, and Netsuite.Problem-Solving: Act as a problem solver through fast, clear, and direct communication with engineers and stakeholders, ensuring efficient resolution of issues.Client Satisfaction: Dedicate efforts to maintaining high levels of satisfaction by presenting different improvement options tailored to client requirements.

Cali, Colombia

Technical and commercial management of the projects to be developed in the company considering main aspects of Computer Aided Design-CAD, Computer Aided Engineering-CAE and Management and administration of products and projects-PDM-PLM.Modeling, redesign, analysis and manufacture of bag clamping mechanism, for the simultaneous opening and closing of the clamps in ENFLEX SEALING MACHINE in area line 3 of Laboratorios BAXTER S.A.Modeling and simulation of the "General Warehouse" structure to support static load in specific areas of the product and support structure in accordance with the information provided by the client for the company EPIA S.A.S.Digital transformation project to raise requirements and needs of SOLIDWORKS users and implementation of organizational work methodology for the company METALICAS JEP.

Cali, Colombia

Control and manage the company's pre-sales technical support area. Area responsible for providing professional support with continuous improvement systems and generating added value to the service provided to our customers with subscription service. Personalized support to the commercial area in problem solving, sale of services and working methodologies with our clients.

Cali, Colombia

Control and manage the technical support area giving a fast and excellent service to our customers becoming our company stronger on the Colombian market. training staff to have high professional knowledge also plans personalized support and attention to our customers.Upgrade from SolidWorks WorkgroupPDM to SolidWorks EnterprisePDM Implementation, create new workflows to work with the production and design area. Specific application to update variables in data card.Reimplementation for BUSSCAR DE COLOMBIA S.A. Application to automatic search in data cards variables files to not create duplicates files.Process standardization in support internal workflow.

Cali, Colombia

Resolve onsite and online concerns and issues about SolidWorks software to customers in fast way, giving excellent support service to users and heads of area businesses.Solidworks EnterprisePDM implementation for BUSSCAR DE COLOMBIA S.A. Workflows are created for the area of design, production and product structure.SolidWorks Enterprise PDM implementation as a centralize information tool and application to have connection between EPDM SQL and ERP System.

Cali, Colombia

Ensure the proper operation of production processes, controlling 30 to 50 people in the area of construction of platforms, gasoline containers and trolleys sugar cane. Quality control in welding, times, measurements and proper delivery of the product within the company.

Cali, Colombia

Worked in the assembly of SMURFIT KAPPA Carton Colombia in “Drives 2nd Stage mill 6 project” as quality engineer on site.Creation and implementation of procedures and protocols for the project.

Cali, Colombia

Acted in ISO 9001 certification process conducted by BUREAU VERITAS organization as director of Design and Development.Design, development and prototyping Monoplace Hyperbaric Chamber Models P6072, P5080, Sport and Skylight, Standards used, ISO9001, ASME PVHO-1 V2002, ASME Section VIII and NFPA 99.

Master In Project Management, Project Management

Master'S Degree, Project Management

Diplomado En Gerencia De Proyectos Con Enfoque Pmi, 120 Horas

Mechatronic Engineer