Hi! I'm Luis 👋 I currently lead New Business Strategy and Research at Sales Schema, where we specialize in helping boutique marketing and B2B companies connect with their ideal clients.With over 15 years of experience, I’ve collaborated with diverse stakeholders to develop and execute strategies that increase customer satisfaction and improve retention. I excel in customer-facing roles, focusing on removing friction and enhancing the customer experience.🇲🇽 🇺🇸 Bilingual Communication Expert - Fluent in English and Spanish🏆 Strategic Advisor - Helping clients achieve their goals and drive successful behaviors👨‍🏫 Data-Driven - Translating insights into actionable strategies for impactful outcomesWhen I’m not crafting strategies or enhancing client experiences, you can find me:👨‍👩‍👦 Explorer | Museums, parks, and coffee.🤸‍♂️ Sports Dad | Guiding my son’s journey through gymnastics, swimming, and bike riding.🥊 Dynamic Parent-Athlete | Boxing, Running, MTB🗣️ Champion for Personal Development | Dedicated to personal development through Toastmasters, reading, and ongoing certifications🌍 Curious Traveler | Traveling and exploring new cultures🤝 Let's Meet! TOOLSCommunication and Collaboration:Asana - Slack - Google Workspace - Microsoft OfficeZoom - RingCentral - NotionCustomer Relationship Management (CRM):HubSpot - Salesforce - Keap - ZohoSales and Lead Management:Close.io - Apollo.io - Reply.ioWorkflow Automation:ZapierContent Creation and Sharing:Vidyard - LoomAI and Language Processing:Chat-GPTCustomer Success Skills:Revenue Growth - Onboarding - Implementation - Customer Success Metrics -Retention - Automation - Strategic and Analytical thinker - Relationship Building - Customer Enablement -Emotional IntelligenceBusiness Development Skills:Prospecting - Lead Qualification - Pipeline Health & Management - Sales Enablement - Strategy - Customer Relationship Management (CRM) Optimization - Coaching - Process Development - Product Demo